Patching Adobe Reader

Forum|Forum|13 years ago
April 20, 2012
2 replies
1176 views

I deployed Adobe Reader using the distributable package from Adobe's website.

I was trying to install the patch to 10.1.3 from my server that automatically downloads patches.

The patch will not install because the it checks the software against a version key in the registry and it is not the same.

Is it different because I installed from the distributable package and not from the website?

Would it hurt to change the value of that registry key after the install to make patching easier for me?

Thanks,

Acrobat

This topic has been closed for replies.

Allta Media

Community Expert

Moving this discussion to the Enterprise deployment forum.

A

Ankit_Jain

Adobe Employee

I guess you used an AIP to install the earlier version of Adobe Reader on your network. If thats the case, then installing a patch over the same is not a supported worklfow as explained in the following document under the Updater Order > Windows section:

http://helpx.adobe.com/content/dam/help/attachments/Acrobat_Reader_ReleaseNote_10.1.3.pdf

You will have to Uninstall the existing Reader installation from the network users' machines and either:

a. Deploy a new distributable package (AIP via GPO or likewise)

b. Deploy the MSI as such and then let the normal patch update work as expected.

You can get more information about the same at:

http://kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Enterprise_Administration.pdf

If you hadnt done an AIP installation in the first place, then it may be a case of mismatching products i.e. you have a Reader MUI installation and are using the non MUI patch or vice versa.

Hope this helps.

Ankit

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