Skip to main content
B
byronw98160234
Participant
October 30, 2019
Question

Payed for my Plan, no Plans showing up?

  • October 30, 2019
  • 2 replies
  • 4478 views

Hello, I'm wondering if anyone out there can help with this this issue I'm having.

 

Very recently my adobe products are all simotaniously acting up and saying I need to "purchase them/purchase a plan to use them". I'm a current student at a University so I've been paying the Student Creative Cloud plan on my account for around a year now. My plan has not expired and I haven't canceled anything or missed any payments but all my Adobe Products are saying things along the lines of "you have not paid for this". I initially thought this was some kind of bug so I logged out of creative cloud, then back in and they still didn't work. I restarted my computer, updated all my apps and tried re-logging in again but they still wouldn't work. 

 

It get's worse and more confusing. I logged onto my Adobe Account online to view my plans under the "Plans" Tab. The "Plans" tab said I HAVE NO PLANS, so I figured something went wrong with my last payment. I re-registered for the Student Creative cloud plan again but then it said YOU ALREADY HAVE THIS PLAN, so even more confused I went back to the "Plans" tab and now it said I have the student plan in my account. 

 

Then I tried oppening Lightroom or Premier and a dialog box popped up saying something along the lines of "You must purchase this product to use". So I went back to my Adobe Account online, logged out then logged back in and it said I have no Plans again. My most recent monthly payment was roughly 15 days ago too. 

 

I've been to the "help" section of the support community and I can't find out what's wrong. Sorry if this post seems a bit rant like, I'm very confused and frustrated and have no idea how to fix this issue. Does anyone have an idea of what's happening?

2 replies

D
dinkkss
Participant
July 14, 2022

hey, im having the same problem now, have u fixed it? 

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 14, 2022

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

      D
      dinkkss
      Participant
      July 14, 2022

      The thing is, everything i tried to find on the help center page didnt helped me with this problem so yeah.. i might only call them or permanently terminate my credit card cuz this seems like a fraud thing to me 

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      October 31, 2019

      Hi

       

      Are you signing in with the same ID as you used to make the purchase? Check that first. If you have two IDs, that would be the most likely cause.

       

      Otherwise, contact Adobe Customer Care: https://helpx.adobe.com/contact.html
      Click the chat icon in the lower right and type "agent".

       

      ~ Jane

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices