• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Payed for my Plan, no Plans showing up?

New Here ,
Oct 30, 2019 Oct 30, 2019

Copy link to clipboard

Copied

Hello, I'm wondering if anyone out there can help with this this issue I'm having.

 

Very recently my adobe products are all simotaniously acting up and saying I need to "purchase them/purchase a plan to use them". I'm a current student at a University so I've been paying the Student Creative Cloud plan on my account for around a year now. My plan has not expired and I haven't canceled anything or missed any payments but all my Adobe Products are saying things along the lines of "you have not paid for this". I initially thought this was some kind of bug so I logged out of creative cloud, then back in and they still didn't work. I restarted my computer, updated all my apps and tried re-logging in again but they still wouldn't work. 

 

It get's worse and more confusing. I logged onto my Adobe Account online to view my plans under the "Plans" Tab. The "Plans" tab said I HAVE NO PLANS, so I figured something went wrong with my last payment. I re-registered for the Student Creative cloud plan again but then it said YOU ALREADY HAVE THIS PLAN, so even more confused I went back to the "Plans" tab and now it said I have the student plan in my account. 

 

Then I tried oppening Lightroom or Premier and a dialog box popped up saying something along the lines of "You must purchase this product to use". So I went back to my Adobe Account online, logged out then logged back in and it said I have no Plans again. My most recent monthly payment was roughly 15 days ago too. 

 

I've been to the "help" section of the support community and I can't find out what's wrong. Sorry if this post seems a bit rant like, I'm very confused and frustrated and have no idea how to fix this issue. Does anyone have an idea of what's happening?

Views

1.5K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 30, 2019 Oct 30, 2019

Copy link to clipboard

Copied

Hi

 

Are you signing in with the same ID as you used to make the purchase? Check that first. If you have two IDs, that would be the most likely cause.

 

Otherwise, contact Adobe Customer Care: https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent".

 

~ Jane

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 14, 2022 Jul 14, 2022

Copy link to clipboard

Copied

hey, im having the same problem now, have u fixed it? 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 14, 2022 Jul 14, 2022

Copy link to clipboard

Copied

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 14, 2022 Jul 14, 2022

Copy link to clipboard

Copied

The thing is, everything i tried to find on the help center page didnt helped me with this problem so yeah.. i might only call them or permanently terminate my credit card cuz this seems like a fraud thing to me 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 14, 2022 Jul 14, 2022

Copy link to clipboard

Copied

LATEST

Unfortunately, terminating your credit card will not cancel your plan.

 

You replied to a post from 2019 where I suggested making sure you were using the same Adobe ID or to contact Customer Care.

 

Since then I've learned about this help page with four ideas. Please try each:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

The most common fix is to sign out and sign in again, but you might need to proceed down the list.

 

 

Jane

Forum volunteer

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines