Paying a bill

[Lukali]

Hi Adobe
I can't figure out how to pay an Adobe bill I got. How do I pay my Adobe bills?

[Lukali]

To be clear, I can not find any button or link that gives me the specifics needed to pay the bill with my bank or credit card

[Lukali]

Some more info: I recently cancelled my Annual Plan and switched to Adobe for Teams. The two last payments for the Annual Plan (January and the termination fee) didn't go through due to an expired credit card. The button to update the credit card in "My Plans" is missing (since I changed Plans it seems) and the invoices seen in "Billing History" can't be used for manual payment.

[LinSims · Accepted solution]

I am moving this to the Enterprise & Teams forum, since this may have to do with using the Teams interface for managing the account. You may still have to contact Customer Service for help. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

[Lukali]

Thanks a lot for your help - the chat icon wasn't available in my regular browser, but switching browser helped me to view the chat UI properly and get in contact with Customer Service. Your tips about the chat helped immensly too. Thanks again and have a great day!