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Paying for a Premiere Pro subscription but can't access it.

New Here ,
Apr 16, 2022 Apr 16, 2022

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So, I bought a Premiere Pro subscription on my creative cloud ID, but it's still telling me my "trial has ended" and to "buy now". When I click "buy now", it tell me that I "alreaady own this product". So I'm not sure what I'm paying $20.99/mo for if I can't access the product. Interesting. Already followed the steps on this thread to no avail. If anyone has any answers that actually work so I can actually access the product I'm paying for, that'd be super cool.

 

https://community.adobe.com/t5/download-install-discussions/payed-for-a-plan-but-can-t-access-it/td-...

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Community Expert ,
Apr 17, 2022 Apr 17, 2022

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using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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