PDApp.log - The Bootstrapper Process return code is (42).Stopping the installation process

Report · Sep 04, 2018

Hallo,

wir haben über die Admin-Console ein Paket mit folgenden Optionen erstellt:

Paketdetails

Paket-ID	{F61CD6CB-64E3-4BB6-B071-01861AD145A0}
Plattform	Windows (64 Bit)
Sprache	Deutsch / Gebietsschema des Betriebssystems verwenden
Optionen	Apps-Bedienfeld ausblenden Erlaubt Benutzern ohne Administratorrechte nicht, Applikationen und Updates zu installieren. Dateisynchronisation aktivieren Remote Update Manager aktivieren Erweiterungen-Ordner und Extension Manager-Befehlszeilentool einschließen XML für AUSST-Überschreibung nicht enthalten In vom Benutzer angegebenen Verzeichnis installieren

Beim Asuführen der Setup.exe erscheint eine Fehlermeldung und die Installation bricht ab.

PDApp.log

09/04/18 12:28:04:650 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4908 | Build Version - 1.15.0.5
09/04/18 12:28:04:650 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4908 | Logging Level verbosity Set to 4
09/04/18 12:28:05:228 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4908 | Successfully fetched the optionXML content from MSI database ...
09/04/18 12:28:05:243 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4908 | The OS language detected for Acrobat (de_DE)
09/04/18 12:28:05:259 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4908 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
09/04/18 12:28:05:259 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4908 | The install language for Acrobat (APRO18.0) from the fallback map (de_DE)
09/04/18 12:28:05:259 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4908 | Bootstrapper launch location is :: D:\Adobe_FullPaket_Marketing\Build\ASU\Set-up.dat
09/04/18 12:28:05:836 | [INFO] | | ASU | OPM | OPM | | | 3976 | Build Version - 10.0.0.99
09/04/18 12:28:05:836 | [INFO] | | ASU | OPM | OPM | | | 3976 | Logging Level verbosity Set to 4
09/04/18 12:28:06:132 | [INFO] | | ASU | OPM | OPM | | | 3976 | Schema version and schema compatibility version are same or greater than current

09/04/18 12:28:06:195 | [WARN] | | ASU | OPM | OPM | | | 3976 | Failed in key1 generation
09/04/18 12:28:06:226 | [WARN] | | ASU | OPM | OPM | | | 3976 | Failed in key1 generation
09/04/18 12:28:06:226 | [WARN] | | ASU | OPM | CryptEngine | | | 3976 | Failed in key1 generation
09/04/18 12:28:06:257 | [WARN] | | ASU | OPM | OPM | | | 3976 | Failed in key3List generation
09/04/18 12:28:06:257 | [ERROR] | | ASU | OPM | CryptEngine | | | 3976 | Failed in key3List generation
09/04/18 12:28:06:257 | [INFO] | | ASU | OPM | OPM | | | 3976 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
09/04/18 12:28:06:257 | [INFO] | | ASU | OPM | OPM | | | 3976 | No Record found for the input fields in opm_getValueForKey
09/04/18 12:28:08:426 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4908 | Build Version - 1.15.0.5
09/04/18 12:28:08:426 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4908 | Logging Level verbosity Set to 4
09/04/18 12:28:08:426 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 4908 | The Bootstrapper Process return code is (42).Stopping the installation process.
09/04/18 12:28:54:711 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4908 | Setup exiting with return code (4)
09/04/18 12:29:05:085 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 600 | Build Version - 1.15.0.5
09/04/18 12:29:05:085 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 600 | Logging Level verbosity Set to 4
09/04/18 12:29:05:163 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 600 | Successfully fetched the optionXML content from MSI database ...
09/04/18 12:29:05:179 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 600 | The OS language detected for Acrobat (de_DE)
09/04/18 12:29:05:194 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 600 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
09/04/18 12:29:05:194 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 600 | The install language for Acrobat (APRO18.0) from the fallback map (de_DE)
09/04/18 12:29:05:194 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 600 | Bootstrapper launch location is :: D:\Adobe_FullPaket_Marketing\Build\ASU\Set-up.dat
09/04/18 12:29:05:475 | [INFO] | | ASU | OPM | OPM | | | 3916 | Build Version - 10.0.0.99
09/04/18 12:29:05:475 | [INFO] | | ASU | OPM | OPM | | | 3916 | Logging Level verbosity Set to 4
09/04/18 12:29:05:475 | [INFO] | | ASU | OPM | OPM | | | 3916 | Schema version and schema compatibility version are same or greater than current

09/04/18 12:29:05:678 | [WARN] | | ASU | OPM | OPM | | | 3916 | Failed in key1 generation
09/04/18 12:29:05:709 | [WARN] | | ASU | OPM | OPM | | | 3916 | Failed in key1 generation
09/04/18 12:29:05:709 | [WARN] | | ASU | OPM | CryptEngine | | | 3916 | Failed in key1 generation
09/04/18 12:29:05:756 | [WARN] | | ASU | OPM | OPM | | | 3916 | Failed in key3List generation
09/04/18 12:29:05:756 | [ERROR] | | ASU | OPM | CryptEngine | | | 3916 | Failed in key3List generation
09/04/18 12:29:05:756 | [INFO] | | ASU | OPM | OPM | | | 3916 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
09/04/18 12:29:05:756 | [INFO] | | ASU | OPM | OPM | | | 3916 | No Record found for the input fields in opm_getValueForKey
09/04/18 12:29:06:817 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 600 | Build Version - 1.15.0.5
09/04/18 12:29:06:817 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 600 | Logging Level verbosity Set to 4
09/04/18 12:29:06:817 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 600 | The Bootstrapper Process return code is (42).Stopping the installation process.
09/04/18 12:29:08:080 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 600 | Setup exiting with return code (4)

Leider finde ich keinen Hinweis auf den Fehlercode 42 ...

René

Report · Sep 04, 2018

Hi,

This error can occur if your Operating System is not up to date. Can you let us know what is in the package and the exact OS being deployed to?

Also ensure that you are deploying as Admin with elevated privileges.

Report · Sep 04, 2018

Hallo,

als Betriebssystem wird Windows 7 x64 SP1 eingesetzt. Das Setup wird als Admin ausgeführt und es wurden Test mit mehreren Paketen durch geführt. Jedes mal erschien die oben aufgeführte Meldung.

Als letztes wurden alle Apps ausgewählt für das Paket...

The operating system is Windows 7 x64 SP1. The setup is executed as Admin and it was carried out test with several packages.

Report · Sep 05, 2018

Hi,

Thank you. The exact contents of the packages (you mention "several packages") is important as some applications are not compatible with Windows 7.

Report · Sep 05, 2018

Hallo,

folgende Apps haben wir z.B. ausgewählt:

Creative Cloud Desktop Application

Acrobat DC (18.0)

After Effects CC (15.1.2)

Audition CC (11.1.1)

Bridge CC (8.1)

Dreamweaver CC (18.2)

Illustrator CC (22.1)

InDesign CC (13.1)

Media Encoder CC (12.1.2)

Photoshop CC (19.1.6)

Premiere Pro CC (12.1.2)

XD CC (11.0.22)

Camera Raw CC (10.5)

STI_ColorCommonSet_RGB_HD (1.1)

STI_Color_MotionPicture_HD (1.1)

Welche ist für Windows 7 nicht freigegeben?

Report · Sep 05, 2018

Hi,

Adobe XD, Dimensions and Lightroom CC are not compatible with Windows 7.

Report · Sep 05, 2018

Hallo,

ich habe ein neues Paket erstellt mit folgenden App (ohne XC CC) :

Creative Cloud Desktop Application

Acrobat DC (18.0)

After Effects CC (15.1.2)

Audition CC (11.1.1)

Bridge CC (8.1)

Dreamweaver CC (18.2)

Illustrator CC (22.1)

InDesign CC (13.1)

Media Encoder CC (12.1.2)

Photoshop CC (19.1.6)

Premiere Pro CC (12.1.2)

Camera Raw CC (10.5)

STI_ColorCommonSet_RGB_HD (1.1)

STI_Color_MotionPicture_HD (1.1)

Leider Tritt der Fehler weiterhin auf.

Report · Sep 05, 2018

Thank you.

My advice would be to uninstall all existing Adobe applications and run the cleaner tool.

If the problem persists gather all logs using the Log Collector Tool and open a case with our support team who can set up a call and give feedback to engineering if needed. They will also be able to support you in German.

To contact support please use one of the following options.

Creative Cloud for Enterprise - from the Admin Console go to the support tab to open a case. Phone and chat options are also available here.

Creative Cloud for Teams - from the CCT Admin Console go to the Help tab for chat and phone options.

Alternatively please go to https://helpx.adobe.com/contact.html

Report · Sep 06, 2018

Hallo,

bisher habe ich die Installationspakete immer auf einer virtuellen Maschine getestet. Nach dem Ihre Hinweise zu keinem Erfolg führten, habe ich das oben genannte Paket auf einer physikalischen Maschine ausgeführt. Hier lief die Installation bis auf eine Fehlermeldung bei Adobe Acrobat DC durch.

Das Paket ist mit der Option "In vom Benutzer angegebenen Verzeichnis installieren" erstellt worden. Hier ist mir aufgefallen, das bis auf die im Screenshot 1 zusehenden Apps alle in dem angegebenen Verzeichnis installiert werden.

Screenshot 1

Screenshot 2

Report · Sep 06, 2018

If I understand correctly everything is installed correctly except for the PDF printer with Acrobat DC.

You can install this separately or perform a repair installation of Acrobat. Adobe PDF printer is missing | Manually install PDF printer

Report · Sep 06, 2018

No, I have create the package with the option "install in the directory specified by the user". The Application Adobe DC was not installed in the appropriate directory. See screenhot 1

Report · Sep 06, 2018

You can use the separate Acrobat MSI and the INSTALLDIR parameter Windows cmd line and msiexec — Enterprise Administration Guide