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Participant
February 5, 2020
Question

Persistant P1 error after updating to Catalina

  • February 5, 2020
  • 2 replies
  • 741 views

Hi there,

I have an active support case with Adobe regarding this and no one has responded to any emails from me or my colleagues in my IT department who are trying to help find a resolution to this issue. Can someone PLEASE help with this issue?

I upgraded my Mac to Catalina. I had been using Adobe Creative Cloud desktop app which told me there was an error and I needed to reinstall. When I tried that I got a P1 error. I tried to follow the steps on this page that guides how to resolve an install error. but did not have any success with the uninstall app. It doesn't run. I deleted all adobe apps from my machine and all adobe folders but am still getting the P1 error. This is when I contacted Adobe Support who asked me to repeat the process and try a different installer. That didn't work. I tried doing this with the root user on my machine and that worked. As requested by Adobe Support I confirmed I have full admin rights on my Mac.

 

My IT team have completely reimaged the machine in question as per Adobe Support's recommendation. Now after sending numerous emails no one has contacted my colleagues who have the Mac and have been waiting on Adobe Support to contact them for OVER a week.

 

This relates to Adobe Case Number: ADB-10909948-S3N8.

    This topic has been closed for replies.

    2 replies

    B
    barispe
    Participant
    February 7, 2020

    I am in the exact same boat. I have a brand new 16" MacBook Pro running Catalina 10.15.3. It is a managed laptop from my enterprise, but I am an admin. I have encountered a persistent P1 error when trying to install any Adobe CC app. I did get everything to install after the Catalina 10.15.3 update came out, but then the Adobe CC desktop app disappeared the next day. This caused all the creative apps to error since they could not authenticate. I have spent days with my IT folks, I spent over 4 hours with Adobe tech support as we tried everything in their Installation Error webpages. I have been down for 2 full weeks! Using Adobe CC apps is essential to my job. By chance, is anyone posting on this thread have the Cylance security app installed on their machine?

    mark who
    mark whoAuthor
    Participant
    February 7, 2020

    I do not have Cylance on my machine. Your timing seems to align exactly with mine and my colleague. I am awaiting Adobe to call me today to see if there can be any further progress. I will post any progress that is made.

      E
      EdenBeing
      Participant
      February 7, 2020

      I have exactly the same issue - CC desktop app hangs on launch when logging into the OS with my user (with adminrights), but everything runs as normal when logged in as root. I hve been running Cataline for months now and it was not a probem until last week whne it just stopped.

       

      I too went through the whole remove manually reinstall with Adobe Support Team ...twice... and whilst they were super helpful they could not fix the issue. 

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