Personal and business accounts

[VitorCordeiro]

I have been with my business account for around 8 years. I logged in today and was asked to choose between a personal and enterprise (or business or team, they've been calling all of those names) account and Adobe transferred all of mine and my team work to my personal cloud, which have 200gb storage, and left my business account empty with paid 1tb storage. Now they say I have to migrate all the files manually. Transferring all 800gb of data from one account to another. I've always used the enterprise account. I don't understand why they splitted and the support team didn't explain it to me. It's unbelievable how a company this size, with a product this expensive, is careless about their customers.

It's really frustrating. Anyone had this issue too?

[MariusAtAdbe]

Hi @VitorCordeiro ,

thank you for reaching out to the forums. 

With the introduction of the Enterprise Storage Model Adobe is introducing the Business ID to give organizations more control and ownership over their user data. 

https://helpx.adobe.com/enterprise/kb/introducing-adobe-profiles.html

By the information you have given, you always used an Adobe ID (personal Account) in the past years, even when it was tied to a work email. You - the enduser - where the owner of the account and all files stored within. This means organisations would not have control over assets once employees leave, as the files are tied to tier personal account. 

With the new Business IDs you will have a sepearate profile with sparate license and storge, which is controlled by the organisation. 

[VitorCordeiro]

No, I've always used my business account. All of my files where within the paid 1tb plan, and all were shared with members of the team and clients. Now, you splitted in two accounts, without asking. But I'm still using the same company email. If I were to use a personal account I wouldn't use my work email.

The worst part is that I have to transfer to the same account, but it is splitted. So I have to login and logout to access both accounts. You didn't give me the appropriate tools after you made this change. I'm on my second day having to correct all of the changes you did. I had to buy an external storage to handle all of the files. When I finish this process, I will never use my personal account again.

Another problem I found: I asked one of my friends to share a file with me on Adobe XD. He went and shared it with my email. It shows on my personal account but not on my business account, which is the one I want to use primarily. What should I do now?

[Xablabla Perso]

hi

Same thing for me, see my posts.

What is insane is the fact that engeneers changed à working fine situation to à huge mess and do not tape the accountability to provide support to fix these issues

i called them : the response is one of the worst i had ever "we cant do anything call your reseller"

Adobe seems not to be ashamed by claiming they are customer centric and doing nothing for situation they create

i assume no manage will ever read these topics.

Good Luck dear

[Scherp Online]

That's all nice, but if you introduct this I think you should atleast make it possible for either you or us to move all files from a personal to a business account at once.. 

[saschy]

Same problem here. And the support is a joke. Instead of solving the problem, they blame the users for the misery.

Although we don't use the cloud storage in our company, we do use portfolio as our website. Apparently this cannot be transferred to the new account. That means we won't have a company website in 2 days. This is a disaster!

[Sparrowhawk-AES]

I am trying to figure this out as well. It is very frustrating.  
Manually? Really? This migration was done programmatically across all accounts.  Why wasnt the personal ID movement also done or at least met with a solution?
Still searching for a solution.

[VitorCordeiro]

I still couldn't solve this problem, so I contacted Adobe support again today. I said I didn't want the personal account. They said I had to get rid of any files that were on the personal account and then I would be prompted to transfer everything automatically to the enterprise account. They said it would take 24h to the system recognize the "deletion" and them offer me the the transfer. I'll come back tomorrow to say if it worked.

[Sparrowhawk-AES]

I have initiated restructing our cloud based collaboration with archiving solutions.  We are redesigning our file structure to accoodate this massive shift. We are trying to integrate solutions and forward thinkning to avoid disruption like this in the future.  This could have been truly disasterous for us if we were in the heat of our production.  Unplugging from Adobe is a serious consideration.

I am forecasting 4-8 days of moving, replacing, resharing and republishing many documents and resources.  All that on top of new software rollouts.  

We have just been adobed.  Something beyond apologies should be considered by adobe.

We are taking time to resturcture as if we were going along with this migration to complete projects in motion.  Other digital publishing and production is now in the view finder.

A customer ticket has been started with Adobe but no significant help is available at this moment.

I like what I hear about the removal of the personal account with an option to transfer within 24 hours. Sounds like a portion of a solution. 

We will continue on our current track and restructure file structure and sharing policies.

[todds41072285]

This is incredibly frustrating and completely absurd.   Since we switched to an enterprise account, we need our users to move their cloud files from personal accounts into the enterprise account so they can start using that.

Apparently the migration is offered initially, but if you do not choose to do it at that time, you're screwed.  How its possible that Adobe set it up this way is beyond me.  

We have hundreds of cloud files and simply do not have time to manually download them one-by-one (yep thats right, Adobe won't even allow a batch download of all the files - a second, even MORE frustrating part of this issue), and then re-upload to the enterprise account. 

So, at this time, we can not switch to our enterprise accounts because we have cloud files that we need to be able to access.

Please Adobe - get this fixed. This seems like an extremely careless oversight. 

[Vikrant R · Accepted solution]

There is a workaround to re-trigger the option to migrate, if users selected "Personal" profile the first time around. You can try this with one or two users, and if it works for you roll this out wider.

1. Hard delete the user from your organization. Go to Users > Directory users > Business ID directory, and then search and remove the user. You'll get an option to reclaim the assets in the Business profile which can be upload later.
2.  Add the user again. The users will receive an email invitatition to join the org. Ask them to click the Get started button and when prompted to move assets, choose the Business profile.

[JasIhis]

Having issues with enterprise and personal account. Login in as enterprise account on the web but applications is using personal account. How to get rid of personal account?

It's frustrating for the users. 

[SuJoshi]

@JasIhis  Your organization license is using your personal authentication for activation, there is no additional identity type showing under your account and it is working as expected. May I know if you are facing any licensing issues?

[JasIhis]

I have reinstalled my adobe softwares and now able to login to enterprise account through Creative Cloud. Previously I'm unable to switch enterprise account using Creative Cloud. It keeps login as personal account.

Hopefully those who encounter this issue, can consider this reinstalling as a solution. Especially when we have urgent jobs to work on.