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Personal ID and Business ID

New Here ,
Sep 13, 2021 Sep 13, 2021

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I am Admin for the Adobe portal. 

 

I have a couple of users that created a personal ID with their work email. 

I have added their work email address, and created a business ID and added a Adobe Standard Licence. 

 

Now when the user logs into https://account.adobe.com/ it goes automaticlly to their Personal ID, and no licenses is assigned to that account. 

 

How can I have them use their Business ID, and not their Personal Account? 

 

-Xander

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Admin console , Business ID , How to , Manage account

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correct answers 1 Correct answer

Adobe Employee , Sep 14, 2021 Sep 14, 2021

After you add the users to the Admin Console, they'll get an email invitation to join the team. Ensure that they click the "Get started" button/link on that email to join the team.

 

Once they've successfully joined the team, users will get an option to choose between a personal and business profile. They can access the apps and services by choosing the Business profile. Users can also select an option to choose the most suitable profile automatically. See Manage Adobe profiles

 

 

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Adobe Employee ,
Sep 14, 2021 Sep 14, 2021

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After you add the users to the Admin Console, they'll get an email invitation to join the team. Ensure that they click the "Get started" button/link on that email to join the team.

 

Once they've successfully joined the team, users will get an option to choose between a personal and business profile. They can access the apps and services by choosing the Business profile. Users can also select an option to choose the most suitable profile automatically. See Manage Adobe profiles

 

 

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Community Beginner ,
Sep 14, 2021 Sep 14, 2021

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Hi,

 

Trouble I'm having, is that the welcome email never arrives. They get the email when I assign a license like Adobe Pro, but not the one joining them to the team, so then they sign up with a personal account instead. Something is broken here, and it isn't an email deliverability issue.

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New Here ,
Sep 14, 2021 Sep 14, 2021

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Thanks, That is the solution 

 

You HAVE to select Join Team to get the option to select a Business account or Personal account. 

 

Thanks for the comment.

 

-Xander

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Community Beginner ,
Sep 14, 2021 Sep 14, 2021

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Yes, we understand that - but if the new users are not getting that email to join the team, how are we supposed to add them?

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New Here ,
Sep 14, 2021 Sep 14, 2021

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@danielb8942129  I reccomend starting a new thread with that question. 

 

-Xander

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New Here ,
Sep 23, 2021 Sep 23, 2021

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Kind of piggybacking off this thread, but I was apparently sent this email prior to joining the company I'm with and accidentally deleted it with all the spam that had built up in the account between it being sent and my start date. 

 

Is there a way for teh admin to resend that "join team" email?

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