Photoshop CS3 License Activation Problem - Help Needed - Business

[ddsh56572873]

Good day. I was just working with Ankur via Adobe Help Chat and I was told to post my query here on the Photoshop Forums, due to our Version being CS3. Our previous activation of Photoshop cannot be activated on a new computer. The previous computer has failed, and I cannot log into it anymore to "deactivate" the license from within Photoshop. Is there something we can do to activate this Serial on a new functional computer? Thanks.

[Mylenium]

Nobody can tell you anything without proper system info or other technical details.If you have exceeded the activation limit, contact support by phone to have them reset activation. otherwise a lot more info is required.

Mylenium

[ddsh56572873]

LOL. Adobe's support is atrocious. I've spent an hour going in a circle between the support line, the chat, the forums, and I am back to the chat now. What information do you need? I don't feel comfortable posting my Serial Number here for obvious reasons.

Thanks!

[ddsh56572873]

By the way, the support phone at Adobe told me to contact chat. Adobe support chat told me to post here....

[Dave Merchant]

The public forums do not provide any support for licensing and activation - you must contact Customer Care via one of the private channels (Chat or Phone).

Do not post your serial number to the forums.

[ddsh56572873]

Both Chat and online toll-free support are referring me to the forums for support.

[Chetna Srivastava]

Hi ddsh,

I have sent you a PM for assistance on this.

[edit : moving this to deployment forum as the key is volume licensing ]

Regards,

Chetna

[Tanusree]

Hi

First  of all  we need to make sure that you are not facing any compatibility issue .

you can check your system requirements here http://www.adobe.com/store/en_us/popup/software/creativesuite/mastercollection/systemreqs.html

Please disable any Antivirus  or firewall on the Machine.

If you  are meeting the criteria, you can follow the steps mentioned at https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html

https://forums.adobe.com/thread/1253193

https://forums.adobe.com/thread/1423761?start=0&tstart=0

let us know if this  helps!

Regards,

Tanusree Haldar