Photoshop free trial not visible in plans

[Betheny34372714dpmm]

My account is a school account and I used to have Creative Cloud access, but once I graduated, my subscription was ended. Today I needed to view a file on Photoshop, so I opened the app and got a pop-up for a free trial, I clicked it - thinking it was easier in the moment to start and then cancelled the trial than to set up a new account and trial/subscription. My problem is that when I go to my Adobe account and look under plans, the only plan there is my university's plan (Adobe for Enterprise) - there isn't a Photoshop trial visible at all. So now I'm not sure how to cancel the trial and I'm trying to avoid having to send an awkward email to my university about my blunder. Any ideas how to fix this?

[iCharles]

Hi @Betheny34372714dpmm ,

You are right, As you have graduated, you would not have access to the university's subscription anymore.

However, please check once and see if you registered for the trial using any other email address that belongs to you. Please read the cancellation terms and conditions here.

[Betheny34372714dpmm · Accepted solution]

It was definitely my uni email address, the account using my uni email is the only Adobe account I've ever had. I've not been personally billed for the trial, my access to the apps ended with the trial, and haven't heard anything about it from my university since my last update so I'm pretty sure someone on the university's end must have caught it and cancelled it. All's well that ends well I guess 🤷‍:female_sign:.

[kglad]

@Betheny34372714dpmm 

glad your issue is resolved.

[KERRY39006600k7jk]

This is the exact problem im having now! There is no option to cancel on my profile and i never put in my details for the trial. I'm phoning my university tomorrow to let them know ..

[kglad]

@KERRY39006600k7jk 

contact your admin.