• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
4

Photoshop free trial not visible in plans

Explorer ,
Dec 20, 2023 Dec 20, 2023

Copy link to clipboard

Copied

My account is a school account and I used to have Creative Cloud access, but once I graduated, my subscription was ended. Today I needed to view a file on Photoshop, so I opened the app and got a pop-up for a free trial, I clicked it - thinking it was easier in the moment to start and then cancelled the trial than to set up a new account and trial/subscription. My problem is that when I go to my Adobe account and look under plans, the only plan there is my university's plan (Adobe for Enterprise) - there isn't a Photoshop trial visible at all. So now I'm not sure how to cancel the trial and I'm trying to avoid having to send an awkward email to my university about my blunder. Any ideas how to fix this?

Views

1.7K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Explorer , Jan 07, 2024 Jan 07, 2024

It was definitely my uni email address, the account using my uni email is the only Adobe account I've ever had. I've not been personally billed for the trial, my access to the apps ended with the trial, and haven't heard anything about it from my university since my last update so I'm pretty sure someone on the university's end must have caught it and cancelled it. All's well that ends well I guess 🤷‍:female_sign:.

Votes

Translate

Translate
Adobe Employee ,
Jan 03, 2024 Jan 03, 2024

Copy link to clipboard

Copied

Hi @Betheny34372714dpmm ,

 

You are right, As you have graduated, you would not have access to the university's subscription anymore.

 

However, please check once and see if you registered for the trial using any other email address that belongs to you. Please read the cancellation terms and conditions here.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 07, 2024 Jan 07, 2024

Copy link to clipboard

Copied

It was definitely my uni email address, the account using my uni email is the only Adobe account I've ever had. I've not been personally billed for the trial, my access to the apps ended with the trial, and haven't heard anything about it from my university since my last update so I'm pretty sure someone on the university's end must have caught it and cancelled it. All's well that ends well I guess 🤷‍:female_sign:.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 07, 2024 Jan 07, 2024

Copy link to clipboard

Copied

@Betheny34372714dpmm 

 

glad your issue is resolved.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 05, 2024 Aug 05, 2024

Copy link to clipboard

Copied

This is the exact problem im having now! There is no option to cancel on my profile and i never put in my details for the trial. I'm phoning my university tomorrow to let them know ..

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 05, 2024 Aug 05, 2024

Copy link to clipboard

Copied

LATEST

@KERRY39006600k7jk 

 

contact your admin.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines