Hello,
Our college lab runs Premiere CC 2014 - 2014.0.1 release 8.0.1 (21) build. The CC updater says it is updated. A student has premiere pro 2014 - 2014.1 release 8.1.0 (81) build. The student cannot open up her premiere project in the college lab. Why is that? They both subscribe.....
Hello Jeff,
I did a search on both log files for Premiere... nothing appeared when I searched for 'Fatal.' I did get one line when searching for 'error,' here it is;
09/03/14 10:02:12:332 | [INFO] | | OOBE | DE | | | | 10752 | Exit Code: 0 - No error.
Here is the entire Premiere log file (this is the second log file we have on premiere that was created 20 minutes after the first one).
09/03/14 10:18:31:000 | [INFO] | | OOBE | DE | | | | 21591 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/03/14 10:18:31:000 | [INFO] | | OOBE | DE | | | | 21591 | Visit http://www.adobe.com/go/loganalyzer/ for more information
09/03/14 10:18:31:000 | [INFO] | | OOBE | DE | | | | 21591 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/03/14 10:18:31:000 | [INFO] | | OOBE | DE | | | | 21591 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/03/14 10:18:31:000 | [INFO] | | OOBE | DE | | | | 21591 | START - Installer Session
09/03/14 10:18:31:000 | [INFO] | | OOBE | DE | | | | 21591 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/03/14 10:18:31:000 | [INFO] | | OOBE | DE | | | | 21591 | RIBS version: 8.0.0.15
09/03/14 10:18:31:003 | [INFO] | | OOBE | DE | | | | 21591 | OSX version: 10.9.3
09/03/14 10:18:31:003 | [INFO] | | OOBE | DE | | | | 21591 | ::START TIMER:: [Total Timer]
09/03/14 10:18:31:003 | [INFO] | | OOBE | DE | | | | 21591 | CHECK: Single instance running
09/03/14 10:18:31:003 | [INFO] | | OOBE | DE | | | | 21591 | CHECK : Credentials
09/03/14 10:18:31:004 | [INFO] | | OOBE | DE | | | | 21591 | Load Deployment File
09/03/14 10:18:31:004 | [INFO] | | OOBE | DE | | | | 21591 | deploymentFile option not given
09/03/14 10:18:31:004 | [INFO] | | OOBE | DE | | | | 21591 | Create Required Folders
09/03/14 10:18:31:004 | [INFO] | | OOBE | DE | | | | 21591 | Assuming install mode
09/03/14 10:18:31:004 | [INFO] | | OOBE | DE | | | | 21591 | Looking up install source path
09/03/14 10:18:31:004 | [INFO] | | OOBE | DE | | | | 21591 | Sync Media DB ...
09/03/14 10:18:31:004 | [INFO] | | OOBE | DE | | | | 21591 | ::START TIMER:: [Sync Media DB]
09/03/14 10:18:31:004 | [INFO] | | OOBE | DE | | | | 21591 | Pre check media db sync
09/03/14 10:18:31:004 | [INFO] | | OOBE | DE | | | | 21591 | End of Pre check media db sync. Exit code: 0
09/03/14 10:18:31:004 | [INFO] | | OOBE | DE | | | | 21591 | :: END TIMER :: [Sync Media DB] took 42 milliseconds (0.042 seconds) DTR = 3904.76 KBPS (3.81324 MBPS)
09/03/14 10:18:31:004 | [INFO] | | OOBE | DE | | | | 21591 | ##### Running EDT Workflow #####
09/03/14 10:18:31:004 | [INFO] | | OOBE | DE | | | | 21591 | Ready to initialize session to start with ...
09/03/14 10:18:31:004 | [INFO] | | OOBE | DE | | | | 21591 | ::START TIMER:: [CreatePayloadSession]
09/03/14 10:18:31:004 | [INFO] | | OOBE | DE | | | | 21591 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
09/03/14 10:18:31:004 | [INFO] | | OOBE | DE | | | | 21591 | Updated source path: /Volumes/DMichael/Creative Cloud Suite/ARTDM Creative Cloud Suite/Build/ARTDM Creative Cloud Suite_Install.pkg/Contents/Resources/Patches/AdobePremierePro-8.0.0-Trial_8.0.1
09/03/14 10:18:31:004 | [INFO] | | OOBE | DE | | | | 21591 | Updating media info for: {D3D68082-40F8-4EDD-9576-9315561C7991}
09/03/14 10:18:31:004 | [INFO] | | OOBE | DE | | | | 21591 | NOTE: Ignoring media info and setting media path as: /Volumes/DMichael/Creative Cloud Suite/ARTDM Creative Cloud Suite/Build/ARTDM Creative Cloud Suite_Install.pkg/Contents/Resources/Patches/AdobePremierePro-8.0.0-Trial_8.0.1/payloads/AdobePremierePro8AllTrial-170714054539/AdobePremierePro8AllTrial-170714054539.zip
09/03/14 10:18:31:004 | [INFO] | | OOBE | DE | | | | 21591 | Type: 1, Volume Order: 1, Media Name: PremierePro_CC_8_0_1_upd
09/03/14 10:18:31:004 | [INFO] | | OOBE | DE | | | | 21591 | Path: /Volumes/DMichael/Creative Cloud Suite/ARTDM Creative Cloud Suite/Build/ARTDM Creative Cloud Suite_Install.pkg/Contents/Resources/Patches/AdobePremierePro-8.0.0-Trial_8.0.1/payloads/AdobePremierePro8AllTrial-170714054539/AdobePremierePro8AllTrial-170714054539.zip
09/03/14 10:18:31:004 | [INFO] | | OOBE | DE | | | | 21591 | -------------------- END - Updating Media Sources - END --------------------
09/03/14 10:18:31:005 | [INFO] | | OOBE | DE | | | | 21591 | Supported RIBS version range: [0.0.0.0,8.0.0.15]
09/03/14 10:18:31:005 | [INFO] | | OOBE | DE | | | | 21591 | ----------------- CreatePayloadSession: machine is x86 ---------------
09/03/14 10:18:32:518 | [INFO] | | OOBE | DE | | | | 21591 | ______ Verify Dependency Subscribers ______
09/03/14 10:18:32:518 | [INFO] | | OOBE | DE | | | | 21591 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
09/03/14 10:18:32:518 | [INFO] | | OOBE | DE | | | | 21591 | Adobe Premiere Pro CC 2014_8.0.1_AdobePremierePro8AllTrial 8.0.1.0 {D3D68082-40F8-4EDD-9576-9315561C7991}: 0 (0,0)
09/03/14 10:18:32:518 | [INFO] | | OOBE | DE | | | | 21591 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
09/03/14 10:18:32:518 | [INFO] | | OOBE | DE | | | | 21591 | Patch Adobe Premiere Pro CC 2014_8.0.1_AdobePremierePro8AllTrial 8.0.1.0 {D3D68082-40F8-4EDD-9576-9315561C7991} can be applied to product Adobe Premiere Pro CC 2014 8.0.0.0 {07BE616F-9E42-4C90-AF4F-0F32A5B088E7}
09/03/14 10:18:42:741 | [INFO] | | OOBE | DE | | | | 21591 | Setting property "edtWorkflow" to: 1
09/03/14 10:18:42:741 | [INFO] | | OOBE | DE | | | | 21591 | Setting property "installSourcePath" to: /Volumes/DMichael/Creative Cloud Suite/ARTDM Creative Cloud Suite/Build/ARTDM Creative Cloud Suite_Install.pkg/Contents/Resources/Patches/AdobePremierePro-8.0.0-Trial_8.0.1/
09/03/14 10:18:42:741 | [INFO] | | OOBE | DE | | | | 21591 | Overwrite property "edtWorkflow" to: 1
09/03/14 10:18:42:741 | [INFO] | | OOBE | DE | | | | 21591 | Overwrite property "extensionsOnly" to: 1
09/03/14 10:18:42:741 | [INFO] | | OOBE | DE | | | | 21591 | Overwrite property "patchesOnly" to: 1
09/03/14 10:18:42:741 | [INFO] | | OOBE | DE | | | | 21591 | Found payload actions:
09/03/14 10:18:42:741 | [INFO] | | OOBE | DE | | | | 21591 | Deciding what installer mode to use...
09/03/14 10:18:42:761 | [INFO] | | OOBE | DE | | | | 21591 | BEGIN Setting requested payload actions
09/03/14 10:18:42:762 | [INFO] | | OOBE | DE | | | | 21591 | Value returned on lookup of payload: Adobe Premiere Pro CC 2014_8.0.1_AdobePremierePro8AllTrial 8.0.1.0 {D3D68082-40F8-4EDD-9576-9315561C7991} is: false
09/03/14 10:18:42:762 | [INFO] | | OOBE | DE | | | | 21591 | Action string for Adobe Premiere Pro CC 2014_8.0.1_AdobePremierePro8AllTrial 8.0.1.0 {D3D68082-40F8-4EDD-9576-9315561C7991} is install
09/03/14 10:18:42:762 | [INFO] | | OOBE | DE | | | | 21591 | END Setting requested payload actions
09/03/14 10:18:42:763 | [INFO] | | OOBE | DE | | | | 21591 | Collected advanced path check information for INSTALLDIR
09/03/14 10:18:42:763 | [INFO] | | OOBE | DE | | | | 21591 | INSTALLDIR is a well-formed path
09/03/14 10:18:42:763 | [INFO] | | OOBE | DE | | | | 21591 | INSTALLDIR is not the root path
09/03/14 10:18:42:763 | [INFO] | | OOBE | DE | | | | 21591 | INSTALLDIR is on a local volume
09/03/14 10:18:42:763 | [INFO] | | OOBE | DE | | | | 21591 | INSTALLDIR is on a writable volume
09/03/14 10:18:42:763 | [INFO] | | OOBE | DE | | | | 21591 | INSTALLDIR is not on a case sensitive volume
09/03/14 10:18:42:763 | [INFO] | | OOBE | DE | | | | 21591 | INSTALLDIR passed path basic path validation: /Applications
09/03/14 10:18:42:842 | [INFO] | | OOBE | DE | | | | 21591 | ::START TIMER:: [System check :{D3D68082-40F8-4EDD-9576-9315561C7991}]
09/03/14 10:18:42:871 | [INFO] | | OOBE | DE | | | | 21591 | In InstallPreSystemCheckProc
09/03/14 10:18:42:871 | [INFO] | | OOBE | DE | | | | 21591 | Custom action return code: 0
09/03/14 10:18:42:871 | [INFO] | | OOBE | DE | | | | 21591 | :: END TIMER :: [System check :{D3D68082-40F8-4EDD-9576-9315561C7991}] took 28 milliseconds (0.028 seconds)
09/03/14 10:18:42:973 | [INFO] | | OOBE | DE | | | | 21591 | BEGIN InstallOperationsQueue Unordered operations
09/03/14 10:18:42:973 | [INFO] | | OOBE | DE | | | | 21591 | Adobe Premiere Pro CC 2014_8.0.1_AdobePremierePro8AllTrial 8.0.1.0 {D3D68082-40F8-4EDD-9576-9315561C7991}: with operation install
09/03/14 10:18:42:973 | [INFO] | | OOBE | DE | | | | 21591 | END InstallOperationsQueue Unordered operations
09/03/14 10:18:42:973 | [INFO] | | OOBE | DE | | | | 21591 | BEGIN InstallOperationsQueue Ordered operations
09/03/14 10:18:42:973 | [INFO] | | OOBE | DE | | | | 21591 | Adobe Premiere Pro CC 2014_8.0.1_AdobePremierePro8AllTrial 8.0.1.0 {D3D68082-40F8-4EDD-9576-9315561C7991}: with operation install
09/03/14 10:18:42:973 | [INFO] | | OOBE | DE | | | | 21591 | END InstallOperationsQueue Ordered operations
09/03/14 10:18:43:013 | [INFO] | | OOBE | DE | | | | 21591 | Payloads passed preflight validation.
09/03/14 10:18:43:013 | [INFO] | | OOBE | DE | | | | 21591 | Call PreSession Custom Hook
09/03/14 10:18:43:013 | [INFO] | | OOBE | DE | | | | 21591 | ::START TIMER:: [Pre session :{D3D68082-40F8-4EDD-9576-9315561C7991}]
09/03/14 10:18:43:013 | [INFO] | | OOBE | DE | | | | 21591 | In InstallSessionOpenProc
09/03/14 10:18:43:013 | [INFO] | | OOBE | DE | | | | 21591 | Custom action return code: 0
09/03/14 10:18:43:013 | [INFO] | | OOBE | DE | | | | 21591 | :: END TIMER :: [Pre session :{D3D68082-40F8-4EDD-9576-9315561C7991}] took 0 milliseconds (0 seconds)
09/03/14 10:18:43:013 | [INFO] | | OOBE | DE | | | | 21591 | BEGIN InstallOperationsQueue Unordered operations
09/03/14 10:18:43:013 | [INFO] | | OOBE | DE | | | | 21591 | Adobe Premiere Pro CC 2014_8.0.1_AdobePremierePro8AllTrial 8.0.1.0 {D3D68082-40F8-4EDD-9576-9315561C7991}: with operation install
09/03/14 10:18:43:013 | [INFO] | | OOBE | DE | | | | 21591 | END InstallOperationsQueue Unordered operations
09/03/14 10:18:43:013 | [INFO] | | OOBE | DE | | | | 21591 | BEGIN InstallOperationsQueue Ordered operations
09/03/14 10:18:43:013 | [INFO] | | OOBE | DE | | | | 21591 | Adobe Premiere Pro CC 2014_8.0.1_AdobePremierePro8AllTrial 8.0.1.0 {D3D68082-40F8-4EDD-9576-9315561C7991}: with operation install
09/03/14 10:18:43:013 | [INFO] | | OOBE | DE | | | | 21591 | END InstallOperationsQueue Ordered operations
09/03/14 10:18:43:153 | [INFO] | | OOBE | DE | | | | 21591 | Calling the custom action code for pre-install for payload Adobe Premiere Pro CC 2014_8.0.1_AdobePremierePro8AllTrial 8.0.1.0 {D3D68082-40F8-4EDD-9576-9315561C7991}
09/03/14 10:18:43:154 | [INFO] | | OOBE | DE | | | | 21591 | ::START TIMER:: [Pre payload :{D3D68082-40F8-4EDD-9576-9315561C7991}]
09/03/14 10:18:43:154 | [INFO] | | OOBE | DE | | | | 21591 | In PrePayloadInstallProc
09/03/14 10:18:43:154 | [INFO] | | OOBE | DE | | | | 21591 | Custom action return code: 0
09/03/14 10:18:43:154 | [INFO] | | OOBE | DE | | | | 21591 | :: END TIMER :: [Pre payload :{D3D68082-40F8-4EDD-9576-9315561C7991}] took 0 milliseconds (0 seconds)
09/03/14 10:18:43:154 | [INFO] | | OOBE | DE | | | | 21591 | ::START TIMER:: [Payload Operation :{D3D68082-40F8-4EDD-9576-9315561C7991}]
09/03/14 10:18:43:156 | [INFO] | | OOBE | DE | | | | 21667 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/03/14 10:18:43:156 | [INFO] | | OOBE | DE | | | | 21667 | Installer Operation: PayloadInstaller
09/03/14 10:18:43:156 | [INFO] | | OOBE | DE | | | | 21667 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/03/14 10:18:43:156 | [INFO] | | OOBE | DE | | | | 21667 | Request to install payload
09/03/14 10:18:43:166 | [INFO] | | OOBE | DE | | | | 21667 | Payload Adobe Premiere Pro CC 2014_8.0.1_AdobePremierePro8AllTrial 8.0.1.0 {D3D68082-40F8-4EDD-9576-9315561C7991}: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources
09/03/14 10:18:58:215 | [INFO] | | OOBE | DE | | | | 21667 | Extracting assets complete. Number assets: 1
09/03/14 10:18:58:215 | [INFO] | | OOBE | DE | | | | 21667 | CustomizedPatch property not found in database
09/03/14 10:18:58:215 | [INFO] | | OOBE | DE | | | | 21667 | Beginning installation for payload at /Volumes/DMichael/Creative Cloud Suite/ARTDM Creative Cloud Suite/Build/ARTDM Creative Cloud Suite_Install.pkg/Contents/Resources/Patches/AdobePremierePro-8.0.0-Trial_8.0.1/payloads/AdobePremierePro8AllTrial-170714054539/Install.db
09/03/14 10:19:05:518 | [INFO] | | OOBE | DE | | | | 21667 | Completing installation for payload at /Volumes/DMichael/Creative Cloud Suite/ARTDM Creative Cloud Suite/Build/ARTDM Creative Cloud Suite_Install.pkg/Contents/Resources/Patches/AdobePremierePro-8.0.0-Trial_8.0.1/payloads/AdobePremierePro8AllTrial-170714054539/Install.db
09/03/14 10:19:05:631 | [INFO] | | OOBE | DE | | | | 21667 | UninstallDBPath=/Library/Application Support/Adobe/Uninstall/{D3D68082-40F8-4EDD-9576-9315561C7991}.db
09/03/14 10:20:06:429 | [INFO] | | OOBE | DE | | | | 21591 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*
09/03/14 10:20:06:429 | [INFO] | | OOBE | DE | | | | 21591 | :: END TIMER :: [Payload Operation :{D3D68082-40F8-4EDD-9576-9315561C7991}] took 83277 milliseconds (83.277 seconds) DTR = 3093.92 KBPS (3.0214 MBPS)
09/03/14 10:20:06:480 | [INFO] | | OOBE | DE | | | | 21591 | User specified overrideFile:
09/03/14 10:20:06:575 | [INFO] | | OOBE | DE | | | | 21591 | Successfully updated the csu inventory for Adobe Premiere Pro CC 2014_8.0.1_AdobePremierePro8AllTrial 8.0.1.0 {D3D68082-40F8-4EDD-9576-9315561C7991} return values 0:0
09/03/14 10:20:06:578 | [INFO] | | OOBE | DE | | | | 21591 | Calling the custom action code for post-install for payload Adobe Premiere Pro CC 2014_8.0.1_AdobePremierePro8AllTrial 8.0.1.0 {D3D68082-40F8-4EDD-9576-9315561C7991}
09/03/14 10:20:06:578 | [INFO] | | OOBE | DE | | | | 21591 | ::START TIMER:: [Post payload :{D3D68082-40F8-4EDD-9576-9315561C7991}]
09/03/14 10:20:06:578 | [INFO] | | OOBE | DE | | | | 21591 | PremierePro Patch CustomHook: In PostPayloadInstallProc
09/03/14 10:20:06:586 | [INFO] | | OOBE | DE | | | | 21591 | PremierePro Patch CustomHook: INSTALLDIR value:
09/03/14 10:20:06:586 | [INFO] | | OOBE | DE | | | | 21591 | /Applications
09/03/14 10:20:06:586 | [INFO] | | OOBE | DE | | | | 21591 | PremierePro Patch CustomHook: Core Mac application.xml path:
09/03/14 10:20:06:586 | [INFO] | | OOBE | DE | | | | 21591 | /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/Resources/AMT/application.xml
09/03/14 10:20:06:597 | [INFO] | | OOBE | DE | | | | 21591 | PremierePro Patch CustomHook:Trial has been successfully reset
09/03/14 10:20:06:597 | [INFO] | | OOBE | DE | | | | 21591 | PremierePro Patch CustomHook: Core application.xml updated.
09/03/14 10:20:06:602 | [INFO] | | OOBE | DE | | | | 21591 | PremierePro Patch CustomHook: Clearing the cache...
09/03/14 10:20:06:602 | [INFO] | | OOBE | DE | | | | 21591 | Custom action return code: 0
09/03/14 10:20:06:602 | [INFO] | | OOBE | DE | | | | 21591 | :: END TIMER :: [Post payload :{D3D68082-40F8-4EDD-9576-9315561C7991}] took 23 milliseconds (0.023 seconds)
09/03/14 10:20:12:099 | [INFO] | | OOBE | DE | | | | 21591 | No operation. We're done:
09/03/14 10:20:14:101 | [INFO] | | OOBE | DE | | | | 21591 | Successfully installed 1 component:
09/03/14 10:20:14:101 | [INFO] | | OOBE | DE | | | | 21591 | - Adobe Premiere Pro CC 2014_8.0.1_AdobePremierePro8AllTrial
09/03/14 10:20:14:102 | [INFO] | | OOBE | DE | | | | 21591 | Total components repaired: 0
09/03/14 10:20:14:102 | [INFO] | | OOBE | DE | | | | 21591 | Total components removed: 0
09/03/14 10:20:14:102 | [INFO] | | OOBE | DE | | | | 21591 | Call PostSession Custom Hook
09/03/14 10:20:14:102 | [INFO] | | OOBE | DE | | | | 21591 | ::START TIMER:: [Post session :{D3D68082-40F8-4EDD-9576-9315561C7991}]
09/03/14 10:20:14:102 | [INFO] | | OOBE | DE | | | | 21591 | In InstallSessionCloseProc
09/03/14 10:20:14:102 | [INFO] | | OOBE | DE | | | | 21591 | Custom action return code: 0
09/03/14 10:20:14:102 | [INFO] | | OOBE | DE | | | | 21591 | :: END TIMER :: [Post session :{D3D68082-40F8-4EDD-9576-9315561C7991}] took 0 milliseconds (0 seconds)
09/03/14 10:20:14:102 | [INFO] | | OOBE | DE | | | | 21591 | :: END TIMER :: [Total Timer] took 104576 milliseconds (104.576 seconds) DTR = 2470.97 KBPS (2.41306 MBPS)
09/03/14 10:20:15:102 | [INFO] | | OOBE | DE | | | | 21591 | Exit Code: 0 - No error.
09/03/14 10:20:15:102 | [INFO] | | OOBE | DE | | | | 21591 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/03/14 10:20:15:102 | [INFO] | | OOBE | DE | | | | 21591 | END - Installer Session
09/03/14 10:20:15:102 | [INFO] | | OOBE | DE | | | | 21591 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Doug is that the installation log for the update or for the main product title or the update which fails to apply? I would recommend contacting our support team directly at Contact Customer Care for direct assistance with reviewing your log files. You may also have a different support contact point depending upon the membership which your education institution purchased.
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