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ibenl58069816
Participant
December 19, 2018
Answered

Private install of lightroom messes up institutional access to Illutrator

  • December 19, 2018
  • 2 replies
  • 339 views

I have adobe programs installed on my laptop, paid for by the university where I work. I have separately bought a subscription for light room. Now Adobe keeps prompting me for log in to use Illustrator, which I do not have. Now the use of Illustrator is blocked and I cant do my work.

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

    Ibenl58069816, the license from your University is being replaced by the one for your private e-mail address.  Please inquire with your Creative Cloud admin if you can have a named license assigned to the e-mail address you use for Lightroom CC.  Alternately, if they can give you a named user license, then you can sign in when you wish to use the applications included with the Creative Cloud membership offered by your University.

    2 replies

    I
    ibenl58069816Author
    Participant
    December 19, 2018

    I do not have a log in for my institutional access, it used to work like that, and is supposed to work like that. I have a log in for my private use of lightroom, which does not have purchsed access to Illustrator. So now I am locked out of Illustrator.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    December 19, 2018

    Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

    Ibenl58069816, the license from your University is being replaced by the one for your private e-mail address.  Please inquire with your Creative Cloud admin if you can have a named license assigned to the e-mail address you use for Lightroom CC.  Alternately, if they can give you a named user license, then you can sign in when you wish to use the applications included with the Creative Cloud membership offered by your University.

    Doug A Roberts
    Community Expert
    Doug A RobertsCommunity Expert
    Community Expert
    December 19, 2018

    ibenl58069816  wrote

    Now Adobe keeps prompting me for log in to use Illustrator, which I do not have.

    You don't have a login or you don't have Illustrator?

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