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Participant
November 28, 2019
Answered

Problem verifying domain.

  • November 28, 2019
  • 2 replies
  • 2994 views

When you try to verify the domain - shared licenses - two messages appear.

Failed to verify ownership of the requested domain. Check the DNS settings for this domain and try again.

and

Unable to perform operation. Please try again soon.

It has been like that for several days.

I did the whole procedure according to the instructions - who has any idea what to do.

DNS record added.

 

This topic has been closed for replies.
Correct answer Vikrant R

Sometimes, we've seen that the TXT record is incorrect and by mistake users include incorrect values. The double quotation marks are common culprits.

Add a TXT record with the value adobe-idp-site-verification=<token>, where token is the number provided in the Admin Console.

For example, If your token is ”asdfadgalfjsadr3232324sdfesf” then the TXT record would be: 

@ 3600 IN TXT "adobe-idp-site-verification=asdfadgalfjsadr3232324sdfesf"

https://helpx.adobe.com/enterprise/using/verify-domain-ownership.html

 

So on your TXT record, check for the following and try again:

  • TTL is 3600
  • value is "adobe-idp-site-verification=token-value-from-admin-console"

 

2 replies

Vikrant R
Inspiring
November 28, 2019

You can also verify if your DNS TXT record is properly updated, using some free services, such as the one Google provides.

Enter your domain name in the free DNS record lookup tool provided by the following website:

https://toolbox.googleapps.com/apps/dig/
To query for TXT records only, precede you domain name with "txt:" like so:
txt: example.com

Vikrant R
Vikrant RCorrect answer
Inspiring
November 28, 2019

Sometimes, we've seen that the TXT record is incorrect and by mistake users include incorrect values. The double quotation marks are common culprits.

Add a TXT record with the value adobe-idp-site-verification=<token>, where token is the number provided in the Admin Console.

For example, If your token is ”asdfadgalfjsadr3232324sdfesf” then the TXT record would be: 

@ 3600 IN TXT "adobe-idp-site-verification=asdfadgalfjsadr3232324sdfesf"

https://helpx.adobe.com/enterprise/using/verify-domain-ownership.html

 

So on your TXT record, check for the following and try again:

  • TTL is 3600
  • value is "adobe-idp-site-verification=token-value-from-admin-console"