Problem with Admin Console login

[studsovet]

Hi! Purchased VIP Adobe Photoshop for the organization. The employee who owns the account has quit. We cannot reassign the administrator to another email address and log into the Admin Console. Help me please!

[___Dom___]

This issue cannot be resolved here on the community forum. I would suggest raising it via the support page at https://adobe.com/support

[Utkarsh Mishra · Accepted solution]

Hi @studsovet ,

My answer is based on the assumption that the employee was the Contract Owner.

You can try the process below to reassign the contract owner:

Sign in to the Admin Console, > navigate to Support > contact Adobe Customer Care.

Share the new admin's email with the Customer Care team and request them to change the account ownership.
The customer care team sends an email to the previous contract owner to confirm the change. You are designated as the contract owner in the following scenarios:

• The current contract owner's email no longer exists.
• The current contract owner does not respond within two days.
• The account is unpaid due to a payment issue.

Once any of these conditions are met, The shared email address is designated as the contract owner. Then, the admin is prompted to update payment details on the account.

You can follow the article below for more details.
https://helpx.adobe.com/enterprise/using/change-contract-owner.html

Please spare a moment to mark the answer correct if the answer was helpful. Let me know if you need further help.

Thank you.