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Probleme beim Installieren von Programmen in Creative Cloud

New Here ,
Apr 10, 2022 Apr 10, 2022

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Hallo,

 

ich habe die Testversion von Creative Cloud installiert und kann nur Photoshop mit dem Creative Cloud-Desktopprogramm installieren. Es gibt keine andere Möglichkeit, beispielsweise Indesign oder Illustrator (Desktop) zu installieren. Aber in der Online-Creative Cloud (nicht Desktop-App) heißt es, dass Indesign und Illustrator mit meinem Computer kompatibel sind. Wenn ich auf „Herunterladen“ klicke, wird die Setup-Datei heruntergeladen, aber wenn ich darauf klicke, wird das Desktop-Creative Cloud-Programm angezeigt und nichts passiert. Es wird immer noch nur Photoshop als zur Installation verfügbar angezeigt (als Desktop-Programm). Ich habe auch die aktuellste Version von Windows 10 und die aktualisierte Creative Cloud.

 

Ich habe versucht, den Kompatibilitätsmodus zu deaktivieren, das Cleaner-Tool mehrmals zu verwenden und Creative Cloud auch mehrmals zu deinstallieren und zu installieren. Kann man noch mehr tun oder ist mir etwas nicht aufgefallen. Bin sehr verwirrt. Hoffe es gibt eine Lösung dafür. Vielen Dank.

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Community Expert ,
Apr 10, 2022 Apr 10, 2022

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what problem do you have using the cc desktop app when you try to install id and ai?

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New Here ,
Apr 10, 2022 Apr 10, 2022

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Thanks for the reply. So it only shows Photoshop and Lightroom as available to install and no other programs although I have a trial for Creative Cloud and all the included programs. Most confusing is when I am using the online version of Creative Cloud, and for example when I view Illustrator Desktop, it says under Compatibility that it functions on this computer. When I click download and the set up file for Indesign or Illustrator complete is, I open the file, Creative Cloud desktop app opens, but nothing happens. 

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New Here ,
Apr 10, 2022 Apr 10, 2022

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Mainly, it shows no option to install any other programs than Photoshop and Lightroom when I view Applications under the option Desktop. 

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Community Expert ,
Apr 10, 2022 Apr 10, 2022

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what does the cc desktop app show for id and ai?

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New Here ,
Apr 10, 2022 Apr 10, 2022

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id and ai are nowhere to be seen. I see only a mobil version of id. Under desktop applications are photoshop and lightroom shown, nothing else. 

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New Here ,
Apr 10, 2022 Apr 10, 2022

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New Here ,
Apr 10, 2022 Apr 10, 2022

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Community Expert ,
Apr 10, 2022 Apr 10, 2022

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click file (datei) > preferences > apps > enable "show older apps".

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New Here ,
Apr 10, 2022 Apr 10, 2022

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I am not seeing this option

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Community Expert ,
Apr 10, 2022 Apr 10, 2022

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my error.  you're correct.

 

with a trial, you do not have the option to install older cc programs.  if you had an active subscription you would see that option.

 

so now, back to your os. eg, for ai you need:

 

Processor

Multicore Intel processor (with 64-bit support) with SSE 4.2 or later or AMD Athlon 64 processor with SSE 4.2 or later.

Operating system

  • Windows 10 (64-bit) versions V21H1, V20H2, V1909, and V2004.
  • Windows Server versions V1607 (2017) and V1809 (2019).

Note: Not supported on Windows 10 versions 1507, 1511, 1607, 1703, 1709, 1803, 1809, and 1903

 

type winver in your search area next to the win start button to see your win 10 version

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New Here ,
Apr 10, 2022 Apr 10, 2022

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And now I think I have found the answer...

 

Screenshot (6).png

 

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New Here ,
Apr 10, 2022 Apr 10, 2022

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Im borrowing this computer and was not aware it was Intel 

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New Here ,
Apr 10, 2022 Apr 10, 2022

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* not Intel 

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Community Expert ,
Apr 10, 2022 Apr 10, 2022

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4 gb ram? that's a problem.

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New Here ,
Apr 10, 2022 Apr 10, 2022

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Is it? Does the problem not have to do with the processor then?

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Community Expert ,
Apr 10, 2022 Apr 10, 2022

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i'm not sure what the problem is.  i was checking your message on my phone and couldn't see that the cpu was snapdragon and not intel and not amd.

 

otoh, i can't see why you would be able to install photoshop and not illustrator.  that computer appears to support nothing current in cc.

 

here are the specs for ps, Photoshop system requirements (adobe.com)

 

here are the specs of ai, Adobe Illustrator system requirements

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New Here ,
Apr 10, 2022 Apr 10, 2022

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I actually thought that as well. It looks like you can install Photoshop with any processor as long as it fits the recommended requirements highlighted below. But I honestly have no idea. 

 

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Community Expert ,
Apr 11, 2022 Apr 11, 2022

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snap dragon doesn't meet the minimum requirement.  minimum has to be met first and then, to supposedly work well, the recommended column applies.

 

anyway, your 4 gb of ram should be a non-starter for ps (among other programs).

 

were you able to install ps, AND then open and use it on the problematic computer?

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New Here ,
Apr 11, 2022 Apr 11, 2022

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yeah it works fine lol

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Community Expert ,
Apr 12, 2022 Apr 12, 2022

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then i don't understand how you were able to avoid a problem with ps and not avoid it with ai and id

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New Here ,
Apr 10, 2022 Apr 10, 2022

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Ok has nothing to do with it not being Intel but it seems that yes, my processor is not compatible. 

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