Problems updating Adobe Reader with psexec

Report · Dec 27, 2012

I cannot seem to get psexec to update adobe if my life dependanded on it. I have tried all the 10.x patches and none of them work. Below is the command output I used.

psexec \\communal50 -u domain.com\administrator -p password msiexec /i "\\data\patches\AdbeRdrUpd1014.msp" /qn /norestart

This is the error its outputting.

T h i s i n s t a l l a t i o n p a c k a g e c o u l d n o t b e o

p e n e d . C o n t a c t t h e a p p l i c a t i o n v e n d o r t

o v e r i f y t h a t t h i s i s a v a l i d W i n d o w s I n

s t a l l e r p a c k a g e .

msiexec exited on spiceworks with error code 1620.

any ideas? I have tried this on all the packages with 0 luck.

AdbeRdrUpd1001_Tier1.msp

AdbeRdrUpd1001_Tier2.msp

AdbeRdrUpd1001_Tier3.msp

AdbeRdrUpd1001_Tier4.msp

AdbeRdrUpd1010_MUI.msp

AdbeRdrUpd1011.msp

AdbeRdrUpd1012.msp

AdbeRdrUpd1012_MUI.msp

AdbeRdrUpd1013.msp

AdbeRdrUpd1013_MUI.msp

AdbeRdrUpd1014.msp

AdbeRdrUpd1014_MUI.msp

All return the same error

Report · Dec 28, 2012

Moved to Enterprise Deployment (Acrobat and Reader)

Report · Dec 28, 2012

After doing some more trials and testing commands I am no closer to figuring this out. Any help would be much appreciated.

Report · Dec 28, 2012

log below.... as a note if i double click the msp file it works. Obviously this is not ideal.. but for testing i wanted to rule that out.

=== Verbose logging started: 12/28/2012 16:09:23 Build type: SHIP UNICODE 3.01.4001.5512 Calling process: C:\WINDOWS\system32\msiexec.exe ===

MSI (c) (80:94) [16:09:23:081]: Resetting cached policy values

MSI (c) (80:94) [16:09:23:081]: Machine policy value 'Debug' is 0

MSI (c) (80:94) [16:09:23:081]: ******* RunEngine:

******* Product: C:\AdbeRdrUpd1014.msp

******* Action:

******* CommandLine: **********

MSI (c) (80:94) [16:09:23:081]: Client-side and UI is none or basic: Running entire install on the server.

MSI (c) (80:94) [16:09:23:081]: Grabbed execution mutex.

MSI (c) (80:94) [16:09:23:097]: Cloaking enabled.

MSI (c) (80:94) [16:09:23:097]: Attempting to enable all disabled priveleges before calling Install on Server

MSI (c) (80:94) [16:09:23:112]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (0C:58) [16:09:23:128]: Grabbed execution mutex.

MSI (s) (0C:C4) [16:09:23:128]: Resetting cached policy values

MSI (s) (0C:C4) [16:09:23:128]: Machine policy value 'Debug' is 0

MSI (s) (0C:C4) [16:09:23:128]: ******* RunEngine:

******* Product: C:\AdbeRdrUpd1014.msp

******* Action:

******* CommandLine: **********

MSI (s) (0C:C4) [16:09:23:128]: Note: 1: 2766 2: C:\AdbeRdrUpd1014.msp

MSI (s) (0C:C4) [16:09:23:143]: MainEngineThread is returning 1620

MSI (c) (80:94) [16:09:23:143]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1

MSI (c) (80:94) [16:09:23:143]: MainEngineThread is returning 1620

=== Verbose logging stopped: 12/28/2012 16:09:23 ===

Report · Dec 30, 2012

Hi,

I am unfamiliar with "psexec." Can you use the examples in the admin guide which describes the supported deployment methods? Methods not in that guide are unsupported.

www.adobe.com/go/acrobatetk

hth,

Ben

Report · Dec 31, 2012

psexec is a Microsoft tool that allows you to execute windows command line commands remotely. Just as a note the commands dont work locally on the computer either. What I do on psexec is get the commands working on the commandline first then just prefix it on psexec and they work. this however doesnt even work properly from the command line locally on the machine.

So for example if on the machine itself I go to the commandline and enter msiexec /i "\\data\patches\AdbeRdrUpd1014.msp" /qn /norestart

I get the same problems.

Report · Jan 02, 2013

http://support.microsoft.com/kb/290158

ERROR_INSTALL_PACKAGE_ INVALID                 1620   This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package.