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Profile creation

Community Beginner ,
Aug 28, 2020 Aug 28, 2020

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Hi,

I ahve a question regarding creation of a profile.

Currently we have 2 products and each product default profile in our Admin console,

1. Default All Apps - 100 GB configuration ( with 201 licenses, and no user or admin is assigned)

2. Default - Creative Cloud All Apps for HED - Shared Device ( 1 license 0 computer)

From what I understand, we should create a different profile for different groups, e.i. a profile for Photo shop CS and different profile for only for Adobe Acrobat DC. 

Now when we try to create a profile we can only select from listed services and see no products!

I read somewhere that if we want to create a profile for a single app then first we should select the app we want in the product list and then create a new profile, but in products list as I meantioned above see only 2 products. Is this means we dont have the right product licsense? if we add a user to the Profile 1 that would means that user can install all of the apps on thier PC, is this correct?

Thanks

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Acrobat , Enterprise , Licensing , Manage account

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correct answers 1 Correct answer

Adobe Employee , Sep 01, 2020 Sep 01, 2020

Hello Shanin,

Yes, once you add the user to a plan, he /she will get a notification mail that they have been added to the plan. If the apps are already installed on the machine, then they just have to open the app and sign in with their Adobe ID and password. In the process, it will check the plan associated with the adobe ID account and activate the application as per the plan associated with the end-user on the Admin console. The activation will only happen when the user will log in on the app

...

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Adobe Employee ,
Aug 28, 2020 Aug 28, 2020

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Hello Shahin,

As you have mentioned that you have the products as Named user All apps and Shared device all apps. The All Apps plan is a bundle of all the applications. Once you assign this plan to the end-user he/she will be able to activate all the applications covered under All apps plan. You cannot create different profiles for different applications as this is a bundle and you have to assign the complete all apps plan tp the end-users. If you think that some of the users will only use a single application not all then you must check with the account manager or reseller and get a Single app plan under your contract.
In the case of a Shared device we only have all apps plan. As this is a device-based licensing. The admins have to create the package and install it on the machines. Once done, multiple users can access the device one by one and use adobe applications. all they need is a valid Adobe or Enterprise ID to log in.

Some information on the plans. The pricing is not for you, for that you have to connect with the account manager or reseller
https://www.adobe.com/in/creativecloud/plans.html
Licensing we have:
https://helpx.adobe.com/in/enterprise/using/licensing.html
Products and profiles:
https://helpx.adobe.com/in/enterprise/using/manage-products-and-profiles.html

Hope this helps.

thanks,
Nikhil Gupta

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Community Beginner ,
Aug 29, 2020 Aug 29, 2020

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Hi Nikhil,

Thanks as always for your replay,

We have synced our Azure AD with Admin console with 2 users to run a test.

 I have 2 questions,

1. what heppens when adding these 2 users to our product profile? do they get an email with a license key for all Adobe apps?

 

2. what happens when these 2 users already have installed Adobe apps on their machines? can they keep on useing already installed apps that were installed before they synced to the admin console? I ask this becuase we want to know what will heppens when we synced all of our users with Adobe admin console and adding them to product profile. should they log out from all the instealled apps and log in with their own email addres or they should do this only when they inatalling new apps?

Thanks

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Adobe Employee ,
Aug 31, 2020 Aug 31, 2020

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Hello Shanin,
1. Yes, when you add these users to a product profile they will receive a notification email. All thy need to do is to sign in on Adobe applications to activate. There is no Serial number. Their email address and password will help them to activate and use Adobe Applications once you assign a  subscription plan to the end-users.
2. If the users already have Adobe apps installed then they can simply sign-in on the apps and start using them. They must sign in with their email address. The users may be using the older version of Adobe applications. They have to update to the latest versions of these applications. If the users have Admin rights to update and install applications then they can download the Creative Cloud desktop app (CCDA) and install applications as per requirements. If they do not have rights then an Admin can create a package for the end-users and install on their machines.
Package (Named user package). Under managed packages, there is an option to give admin rights to the end-users only to the Creative Cloud desktop app so they can manage the updates and installation themselves. But it's based on your policies and requirements whether you like to allow them to manage the Adobe apps on their own. If you don't want then you can uncheck the option while creating the package.
Hope this helps.

 

Thanks,
Nikhil Gupta

 

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Community Beginner ,
Sep 01, 2020 Sep 01, 2020

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Hi Nikhi,

Thanks for your reply,

If I understood you correctly when I go to the product tab and choose our Default All app profile and add a test user there this user will get en notification mail and from that moment on, if this user has already installed and activated e.i. Adobe Acrobat, he can go to the top of the page and click on login ( even the Adobe is already activated by Admin on the device), if this user want to install a new Adobe app, this user can download Creative Cloud, login with his email address and install and activate the app he need, is this correct?

Also what you mean by "once you assign a  subscription plan to the end-users" is this as the same as adding the user to a product profile?

Also regarding the pakage creation, if we dont wnat users to install the Adobe apps from Creative Cloud then we can create a package e.i. for photoshop and then put it on the enduser machine and ask them to install it themself, is this also correct?

 

 

Thanks

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Adobe Employee ,
Sep 01, 2020 Sep 01, 2020

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Hello Shanin,

Yes, once you add the user to a plan, he /she will get a notification mail that they have been added to the plan. If the apps are already installed on the machine, then they just have to open the app and sign in with their Adobe ID and password. In the process, it will check the plan associated with the adobe ID account and activate the application as per the plan associated with the end-user on the Admin console. The activation will only happen when the user will log in on the application installed on his/her machine.

 

Assigning a  subscription is the same as adding the user to a product profile.

 

For users who just want to use Acrobat, it's not required to have the Creative Cloud application. They can just open Acrobat and sign in and activate.  But for the users who like to use other CC apps, they should have the Creative Cloud application. For Acrobat only users, you can use Acrobat download.

 

For packages, yes, you can create a package of Photoshop and give it to the end-user. If they have admin rights they can install otherwise you have to install it on their machines. Once installed they can open the app and activate. Any package you create will have the product and Creative cloud application.

 

Thanks,

Nikhil Gupta

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