Skip to main content
J
j0000r111
Participant
April 8, 2017
Answered

Programs installed before and whose trial period is over are not licensed with the Adobe Serialization script.

  • April 8, 2017
  • 1 reply
  • 820 views

My admin at my university (we have an ETLA contract) ran the Adobe Serialization script in Terminal to license my installed Adobe CC software on my computer (with my Adobe ID). It works for most programs. However, those programs that I installed before and whose trial period is over are not licensed (in my case: Muse, Animate).

  1. I did a complete reinstall after running the Adobe CC Cleaner tool. No solution.
  2. I followed the advice at Resolve connection errors with Adobe Creative Cloud and Creative Suite applications . No solution.
  3. I contacted Adobe via chat. They recommended to use my university Adobe ID. But we don't have one (we have this ETLA contract) ...

Somehow, the old installation information persists. Any help?

This topic has been closed for replies.
Correct answer alisterblack

Hi, 


what I do is :


– Install Adobe CC applications with the Adobe Creative Cloud Desktop App with my own (private) Adobe ID,


– then I run the AdobeSerialization Script.


Result is that those applications I never used before are licensed, those that I installed and used before are keeping their "trial" status.


Hi,

Thanks, I am not sure why you are using two steps and two methods of entitlement rather than one, which would be to build a serialised package and install that. I would avoid mixing them. However you may want to try signing out from all of your applications before running the serialization file.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 8, 2017

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

J
jjjrrr
Participant
April 29, 2017

Thank you, but this didn't work.

1. After trying this I deleted my HD and reinstalled my MacOs (now 10.12.4.).

2. With a new Adobe ID I reinstalled everything (Photoshop, Indesign, ... Muse, After Effects, Animate) from the Adobe CC App.

3. Then I ran "AdobeSerialization" in Terminal.

4. Again, all previously installed test versions that ran out are again test versions (namely Muse, After Effects, Animate).

So, I guess it has to do with my MAC address or IP adress.

Any help?

Thank you community.

alisterblack
alisterblack
Inspiring
July 11, 2018

Hi Alisterblack,

I actually having the same issue.

Re-imaged device.

Created Adobe Package using Adobe Creative Cloud Packager tool.

Upon runing Adobe Illustrator the trial pop-up came up, but I can see that the device is licensed on the web portal.

This is a recurring issue that I have reported with Adobe several times but with no resolution.


Hi,

You may have re-imaged the device without removing the device license from your portal.

Please try removing from the portal, then roll out the device license.

Manage your Adobe Creative Cloud for education device licenses

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices