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PS free trial not showing up in the plans section of my account

New Here ,
Oct 30, 2022 Oct 30, 2022

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My university provides access to the adobe suite. I installed PS in my computer through the free trial option instead of installing it from adobe creative cloud. Now it says I have 7 days left of free trial when I already have permanent access to PS, and I can't cancel this free trial so I make sure I don't get charged. What do?

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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Moved to the Account, Payment,  & Plan forum, from the Photoshop forum.

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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before you start anything with your school, you should end your free trial that's about to start charging you money.

 

ie, follow the above steps in my first post.

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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I suggest you speak to your school's IT dept.  They will need to give you access to their software & services with a school ID & password.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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