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Publisher Omitted from Creative Cloud Desktop App Installer

New Here ,
Apr 13, 2023 Apr 13, 2023

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Our end users download the Adobe Creative Cloud desktop app from the link below. Our application control software (Carbon Black) blocks the installation as unapproved. We have a software rule to permit publishers that have a trusted signing certificate as well the Publisher name listed in the metadata of the file. Is it possible to have Adobe include the Publisher name in the metadata? We obviously cannot create a software rule around the name, due to the fact a threat actor can create a malicious version of the file under the same name. 

 

Creative Cloud desktop app:

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

 

Steve293930527qpc_0-1681405284622.png

 

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Adobe Employee , Apr 18, 2023 Apr 18, 2023

Hi @Steve293930527qpc if you have an enterprise or Teams subscription I request you to please raise a case from your Admin Console (or connect internally to who has access to Adobe Admin Console) as it will be easy for us to track and update you with the information.
As logs and builds can not be shared publically. Thank you!

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Community Expert ,
Apr 14, 2023 Apr 14, 2023

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do you have an enterprise or teams subscription?

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Adobe Employee ,
Apr 17, 2023 Apr 17, 2023

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Can you please try to download the Package from the Admin console and then deploy it to the machine.

 

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New Here ,
Apr 17, 2023 Apr 17, 2023

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We don't have a method of software deployment in our organization nor do I have access to what you are referring to above.. This is all done through a manual process. The user individually goes to the Creative Cloud website and downloads the file manually. 

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New Here ,
Apr 17, 2023 Apr 17, 2023

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Here is the process of how our users attempt to install Creative Cloud

 

1. They perform a Google Search for "How to download Adobe Creative Cloud" or something similar.

 

2. They locate the following URL: https://creativecloud.adobe.com/apps/download/creative-cloud

 

3. Click on the Download button.

 

4. They then proceed to login using their assigned email address which is what the license is tied to. 

 

The issue is the publisher is omitted from Creative_Cloud_Set-Up.exe file that is downloaded from Step 2. 

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Adobe Employee ,
Apr 17, 2023 Apr 17, 2023

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Steve293930527qpc, 

 

Can you please confirm your Contract, Do you have an Enterprise Contract or a team Contract?

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New Here ,
Apr 17, 2023 Apr 17, 2023

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I believe the issue is this was posted in the wrong forum. We have neither. Purchases are capex'd. 

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New Here ,
Apr 17, 2023 Apr 17, 2023

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I am new to Adobe community forums. Where would I go to submit a suggestion that Adobe add publisher information from files downloaded at: https://creativecloud.adobe.com/apps/download/creative-cloud 

 

 

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LEGEND ,
Apr 17, 2023 Apr 17, 2023

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I think you need a business purchase (team or enterprise) and central deployment. Individual licenses are not suitable for business, because the business cannot cancel or transfer when staff change. 

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New Here ,
Apr 17, 2023 Apr 17, 2023

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Licensing is not my department. My focus is more so around Application Control/Cybersecurity. Approving trusted applications by publishers and the like. Our organization may very well have what you stated above, but I have no visibility into that as I am a SOC Analyst for the organization. 

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Adobe Employee ,
Apr 18, 2023 Apr 18, 2023

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Hi @Steve293930527qpc if you have an enterprise or Teams subscription I request you to please raise a case from your Admin Console (or connect internally to who has access to Adobe Admin Console) as it will be easy for us to track and update you with the information.
As logs and builds can not be shared publically. Thank you!

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