• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Publisher Omitted from Creative Cloud Desktop App Installer

New Here ,
Apr 13, 2023 Apr 13, 2023

Copy link to clipboard

Copied

Our end users download the Adobe Creative Cloud desktop app from the link below. Our application control software (Carbon Black) blocks the installation as unapproved. We have a software rule to permit publishers that have a trusted signing certificate as well the Publisher name listed in the metadata of the file. Is it possible to have Adobe include the Publisher name in the metadata? We obviously cannot create a software rule around the name, due to the fact a threat actor can create a malicious version of the file under the same name. 

 

Creative Cloud desktop app:

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

 

Steve293930527qpc_0-1681405284622.png

 

Views

955

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Apr 18, 2023 Apr 18, 2023

Hi @Steve293930527qpc if you have an enterprise or Teams subscription I request you to please raise a case from your Admin Console (or connect internally to who has access to Adobe Admin Console) as it will be easy for us to track and update you with the information.
As logs and builds can not be shared publically. Thank you!

Votes

Translate

Translate
Community Expert ,
Apr 14, 2023 Apr 14, 2023

Copy link to clipboard

Copied

do you have an enterprise or teams subscription?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 17, 2023 Apr 17, 2023

Copy link to clipboard

Copied

Can you please try to download the Package from the Admin console and then deploy it to the machine.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 17, 2023 Apr 17, 2023

Copy link to clipboard

Copied

We don't have a method of software deployment in our organization nor do I have access to what you are referring to above.. This is all done through a manual process. The user individually goes to the Creative Cloud website and downloads the file manually. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 17, 2023 Apr 17, 2023

Copy link to clipboard

Copied

Here is the process of how our users attempt to install Creative Cloud

 

1. They perform a Google Search for "How to download Adobe Creative Cloud" or something similar.

 

2. They locate the following URL: https://creativecloud.adobe.com/apps/download/creative-cloud

 

3. Click on the Download button.

 

4. They then proceed to login using their assigned email address which is what the license is tied to. 

 

The issue is the publisher is omitted from Creative_Cloud_Set-Up.exe file that is downloaded from Step 2. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 17, 2023 Apr 17, 2023

Copy link to clipboard

Copied

Steve293930527qpc, 

 

Can you please confirm your Contract, Do you have an Enterprise Contract or a team Contract?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 17, 2023 Apr 17, 2023

Copy link to clipboard

Copied

I believe the issue is this was posted in the wrong forum. We have neither. Purchases are capex'd. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 17, 2023 Apr 17, 2023

Copy link to clipboard

Copied

I am new to Adobe community forums. Where would I go to submit a suggestion that Adobe add publisher information from files downloaded at: https://creativecloud.adobe.com/apps/download/creative-cloud 

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 17, 2023 Apr 17, 2023

Copy link to clipboard

Copied

I think you need a business purchase (team or enterprise) and central deployment. Individual licenses are not suitable for business, because the business cannot cancel or transfer when staff change. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 17, 2023 Apr 17, 2023

Copy link to clipboard

Copied

Licensing is not my department. My focus is more so around Application Control/Cybersecurity. Approving trusted applications by publishers and the like. Our organization may very well have what you stated above, but I have no visibility into that as I am a SOC Analyst for the organization. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 18, 2023 Apr 18, 2023

Copy link to clipboard

Copied

LATEST

Hi @Steve293930527qpc if you have an enterprise or Teams subscription I request you to please raise a case from your Admin Console (or connect internally to who has access to Adobe Admin Console) as it will be easy for us to track and update you with the information.
As logs and builds can not be shared publically. Thank you!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines