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Steve293930527qpc
Participating Frequently
April 13, 2023
Answered

Publisher Omitted from Creative Cloud Desktop App Installer

  • April 13, 2023
  • 3 replies
  • 2171 views

Our end users download the Adobe Creative Cloud desktop app from the link below. Our application control software (Carbon Black) blocks the installation as unapproved. We have a software rule to permit publishers that have a trusted signing certificate as well the Publisher name listed in the metadata of the file. Is it possible to have Adobe include the Publisher name in the metadata? We obviously cannot create a software rule around the name, due to the fact a threat actor can create a malicious version of the file under the same name. 

 

Creative Cloud desktop app:

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

 

 

This topic has been closed for replies.
Correct answer Ashish_Harrison

Licensing is not my department. My focus is more so around Application Control/Cybersecurity. Approving trusted applications by publishers and the like. Our organization may very well have what you stated above, but I have no visibility into that as I am a SOC Analyst for the organization. 


Hi @Steve293930527qpc if you have an enterprise or Teams subscription I request you to please raise a case from your Admin Console (or connect internally to who has access to Adobe Admin Console) as it will be easy for us to track and update you with the information.
As logs and builds can not be shared publically. Thank you!

3 replies

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Adobe Employee
viplove dhar
Adobe Employee
April 17, 2023

Steve293930527qpc, 

 

Can you please confirm your Contract, Do you have an Enterprise Contract or a team Contract?

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Steve293930527qpcAuthor
Participating Frequently
April 17, 2023

I believe the issue is this was posted in the wrong forum. We have neither. Purchases are capex'd. 

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Steve293930527qpcAuthor
Participating Frequently
April 17, 2023

I am new to Adobe community forums. Where would I go to submit a suggestion that Adobe add publisher information from files downloaded at: https://creativecloud.adobe.com/apps/download/creative-cloud 

 

 

V
Adobe Employee
viplove dhar
Adobe Employee
April 17, 2023

Can you please try to download the Package from the Admin console and then deploy it to the machine.

 

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Steve293930527qpcAuthor
Participating Frequently
April 17, 2023

We don't have a method of software deployment in our organization nor do I have access to what you are referring to above.. This is all done through a manual process. The user individually goes to the Creative Cloud website and downloads the file manually. 

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Steve293930527qpcAuthor
Participating Frequently
April 17, 2023

Here is the process of how our users attempt to install Creative Cloud

 

1. They perform a Google Search for "How to download Adobe Creative Cloud" or something similar.

 

2. They locate the following URL: https://creativecloud.adobe.com/apps/download/creative-cloud

 

3. Click on the Download button.

 

4. They then proceed to login using their assigned email address which is what the license is tied to. 

 

The issue is the publisher is omitted from Creative_Cloud_Set-Up.exe file that is downloaded from Step 2. 

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 14, 2023

do you have an enterprise or teams subscription?

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