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Purchased Adobe Creative Cloud software indicates 7-day trial after installation. How to correct?

New Here ,
Aug 12, 2021 Aug 12, 2021

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I am a Adobe Creative Cloud team member. I have been using the Adobe software with no problem (up until now). Our (or at least my) Creative Cloud account expired and was subsequently renewed / purchased (paid for). I installed the upgraded software but when I load Photoshop or Premiere Pro on my PC it says that I only have a 7-day trial and will need to purchase the software beyond the 7 day. As I said above, however, our Creative Cloud account was just renewed. What's going on here? Can anyone help point me in the right direction? Thanks in advance for your help. 

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Community Expert ,
Aug 12, 2021 Aug 12, 2021

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First, confirm your plan is active and payment details are current. Log-in below.

https://account.adobe.com/plan

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Aug 12, 2021 Aug 12, 2021

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Try the steps mentioned in the following link

https://helpx.adobe.com/hk_en/enterprise/kb/resolve-trial-and-license-expired-errors.html

If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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