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Question about the subscription plan

New Here ,
Feb 13, 2024 Feb 13, 2024

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We bought an annual subscription for the company, and the distribution of licenses in the administration console is error-free. But there is a message in the administration console – You have some unpaid licenses. Place an order with your account manager at (Reseller name) before Mar 8, 2024 at 2:26 PM to avoid interruption of access for your users.
The account section displays information - Anniversary date: Mar 07, 2025 (387 days left)
Can I be sure that I don't have to pay anything and my subscription will be valid until March 7, 2025?

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Community Expert ,
Feb 14, 2024 Feb 14, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from account, payment & plan">

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Community Expert ,
Feb 14, 2024 Feb 14, 2024

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open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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