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Quién es mi administrador de TI si mi cuenta es de uso personal

New Here ,
Apr 21, 2022 Apr 21, 2022

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Estoy tratando de descargar Premiere Pro, pero cuando quiero iniciar la descarga se abre la aplicación de creative cloud y me muestra un mensaje de que es necesario un permiso de un administrador de TI, mi cuenta no está vinculada con ninguna universidad o empresa. 

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Manage account , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Apr 22, 2022 Apr 22, 2022

Hi Sofia,

 

Sorry for the inconvenience caused. Please follow the steps mentioned below:

 

1) First of all you need to close all Adobe processes from the activity monitor and also ensure that the Creative Cloud application is closed.

2) After closing processes, you need the access the following file if you are using macOS: Library/Application Support/Adobe/OOBE/Configs/Serviceconfig.xml

3) Open it and then change values "false" to "true" and then save the file. 

4) Now you will be able to install a

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Adobe Employee ,
Apr 22, 2022 Apr 22, 2022

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Hi Sofia,

 

Sorry for the inconvenience caused. Please follow the steps mentioned below:

 

1) First of all you need to close all Adobe processes from the activity monitor and also ensure that the Creative Cloud application is closed.

2) After closing processes, you need the access the following file if you are using macOS: Library/Application Support/Adobe/OOBE/Configs/Serviceconfig.xml

3) Open it and then change values "false" to "true" and then save the file. 

4) Now you will be able to install apps from the Creative Cloud application.

 

Hope this helps!
Charles

 

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