Victoria Zerkova

Participant

Question

"No Subscription Found"

Forum|Forum|7 years ago
October 8, 2018
2 replies
1081 views

Hello,

just recently I purchased Adobe Photoshop and whenever I login to Adobe it says that I have one license available (the Photoshop one), but whenever I start Photoshop it says that my free trial is over. When I click "license this software" it sends me to "Sign in required", I sign in with my ID and then I get the following message: "No Subscription Found (even though I have one), we couldn't find a Adobe Photoshop CC 2018 subscription associated with this Adobe ID." What do I do now?

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Community Expert

Community Expert

Discussion successfully moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS

ABAMBO | Hard- and Software Engineer | Photographer

Community Expert

Community Expert

When you login at the adobe.com website and you go to "Manage Account", do you see under "Plan information" your plan?

The link here could help: Stop Adobe Creative Cloud from opening in trial mode after purchase

ABAMBO | Hard- and Software Engineer | Photographer

Victoria ZerkovaAuthor

Participant

Community Expert

Community Expert

Looks like you have your membership. I do not have the Free membership! I wonder if that is the one that creates trouble...

(above is the screenshot of my teams account...)

ABAMBO | Hard- and Software Engineer | Photographer