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M
MITCHELL5E56
Participant
October 23, 2020
Question

"Something went wrong" in only the apps section of the adobe creative desktop app

  • October 23, 2020
  • 3 replies
  • 1814 views

I recently had an issue with the creative cloud app in windows 10 where "something went wrong" and it's an endless cycle of reloading the page. Any help? 

    This topic has been closed for replies.

    3 replies

    S
    sgsgddd
    Participant
    February 26, 2021

    One of our users is having the same issue, when he goes to access the libraries in the desktop app.

    J
    Jeremy5CAB
    Participant
    February 25, 2021

    any updates on this? i am having the same issue. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 24, 2020

    restart your computer and retry whatever you were doing.

     

    if that fails, reset the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    if that fails, explain what you were doing and the exact error message (eg, something went wrong initializing cc libraries).

    A
    Anonymous
    October 24, 2020

     

     I have same problem.
    I uninstalled and reinstalled, I stopped services and restarted my PC and deleted the files in the OOBE folder and restarted my PC and nothing has happened. same problem.
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