Skip to main content
Participant
May 12, 2022
Answered

"Trial expired" message

  • May 12, 2022
  • 3 replies
  • 575 views

Why do I continue to get a "Trial Expired" message when I have a subscription?  I have spent so much time trying to get around this and nothing works. Please make this stop so I can use Photoshop. 

This topic has been closed for replies.
Correct answer Vikrant R

Can you try signing out and then just sign back-in. If this is an Enterprise or Teams subscription, you may be asked choose between your Personal or Business Profile. Choose your business profile. This is the most common reason for apps to revert to trial, but there could be more. Do take a look at the following article and let us know if it helps. https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

 

 

3 replies

Vikrant R
Community Manager
Vikrant RCommunity ManagerCorrect answer
Community Manager
May 12, 2022

Can you try signing out and then just sign back-in. If this is an Enterprise or Teams subscription, you may be asked choose between your Personal or Business Profile. Choose your business profile. This is the most common reason for apps to revert to trial, but there could be more. Do take a look at the following article and let us know if it helps. https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

 

 

Peru Bob
Community Expert
Community Expert
May 12, 2022

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

Peru Bob
Community Expert
Community Expert
May 12, 2022
Participant
May 12, 2022

 When I click on Start Now from the Adobe email confirming my purchase, this what eventually appears.  Why won't Photoshop install?