• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

"Trial expired" message

New Here ,
May 12, 2022 May 12, 2022

Copy link to clipboard

Copied

Why do I continue to get a "Trial Expired" message when I have a subscription?  I have spent so much time trying to get around this and nothing works. Please make this stop so I can use Photoshop. 

TOPICS
How to , Manage account

Views

230

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , May 12, 2022 May 12, 2022

Can you try signing out and then just sign back-in. If this is an Enterprise or Teams subscription, you may be asked choose between your Personal or Business Profile. Choose your business profile. This is the most common reason for apps to revert to trial, but there could be more. Do take a look at the following article and let us know if it helps. https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

 

 

Likes

Translate

Translate
Community Expert ,
May 12, 2022 May 12, 2022

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 12, 2022 May 12, 2022

Copy link to clipboard

Copied

Screen Shot 2022-05-12 at 10.30.13 AM.png

 When I click on Start Now from the Adobe email confirming my purchase, this what eventually appears.  Why won't Photoshop install? 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 12, 2022 May 12, 2022

Copy link to clipboard

Copied

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 12, 2022 May 12, 2022

Copy link to clipboard

Copied

LATEST

Can you try signing out and then just sign back-in. If this is an Enterprise or Teams subscription, you may be asked choose between your Personal or Business Profile. Choose your business profile. This is the most common reason for apps to revert to trial, but there could be more. Do take a look at the following article and let us know if it helps. https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines