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"You don't have access to manage apps"

Community Beginner ,
Feb 13, 2023 Feb 13, 2023

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Hi all, 

 

I recently subscriped to a plan with Adobe and downloaded the Creative Cloud desktop app (I'm on a Macbook Pro, running Monterey. It's a personal licence.). I've been hit with the message "You don't have access to manage apps" meaning that I cannot download any applications. 

I've attempted a few different things:

  • Locating ServiceConfig.xml - I don't have the Configs folder that this lives in. I've tried creating it myself but that made no difference. 
  • Creative Cloud cleaner tool - Downloaded this and cleaned all Adobe apps on my Macbook. Didn't make any difference.

 

Can anyone offer any other ideas to fix this issue?

Thanks

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correct answers 1 Correct answer

Community Beginner , Feb 13, 2023 Feb 13, 2023

Thanks, I spoke to a very helpful agent who fixed it. 

 

Appreciate the time you've taken to help me!

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New Here ,
Apr 27, 2024 Apr 27, 2024

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i don't have de configs folder, so I can't try this solution, do you know any other solution?

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Community Expert ,
Apr 27, 2024 Apr 27, 2024

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@Jan Blanco. 

 

do you have a teams or enterprise or education subscription?

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New Here ,
Jun 12, 2024 Jun 12, 2024

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Thank you. Worked perfectly

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Adobe Employee ,
Jun 12, 2024 Jun 12, 2024

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Glad that the steps worked for you. Reach out to us if you need any assistance in the future.

Thanks
^CS

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