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"You no longer have access to all apps"

New Here ,
Feb 19, 2021 Feb 19, 2021

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Hi there

 

I just received an email telling I no longer have access to all apps. But ive been using it the past many months, and I am not sure why it is suddenly saying I no longer have access? 

 

Anyone who has an idea to what is wrong? or is it a bug?

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correct answers 1 Correct answer

Adobe Employee , Feb 22, 2021 Feb 22, 2021

Hi there, 

 

If you have not contacted support yet, you may also try the troubleshooting steps shared here https://community.adobe.com/t5/enterprise-teams/enable-the-apps-tab-in-creative-cloud-desktop-app/td-p/11768129 to self resolve the issue. 

 

Hope this helps.

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Community Expert ,
Feb 19, 2021 Feb 19, 2021

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is the email from adobe or is it an attempted phising attack?

 

are you seeing any problem using adobe apps?

 

and you can check your account to verify your subscription is what you expect, https://accounts.adobe.com

 

 

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Community Expert ,
Feb 20, 2021 Feb 20, 2021

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In case you do face problems accessing your apps then you will need to contact support for further help. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Employee ,
Feb 22, 2021 Feb 22, 2021

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Hi there, 

 

If you have not contacted support yet, you may also try the troubleshooting steps shared here https://community.adobe.com/t5/enterprise-teams/enable-the-apps-tab-in-creative-cloud-desktop-app/td... to self resolve the issue. 

 

Hope this helps.

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