RE: Adobe Admin Console - Cannot Add Users

[michael_7025]

Adobe Support,

Receiving the "Something went wrong when saving "error  id" when attempting to add a new user.

I’ve tested by attempting to add several users with the same result.

I can log in as an admin and of course can verify that I have a Business admin account. 

Went through chat who advised that I send a ticket to (removed by moderator)

but that email keeps getting blocked by Adobe

Please assist.

Thank You

ILC/KSE Desktop Support Technician

[Edited by moderator: please refrain from sharing your details here, as this is a public forum accessible to all.]

[Anshul_Nautiyal · Accepted solution]

Hi there,

I’m sorry to hear you're experiencing this issue.

To address the "Something went wrong when saving" error encountered while adding users, please follow these steps:

• Clear your browser's cache,
• Use a different browser 
• Ensure that the user details are correctly formatted without any errors.
• Additionally, verify that your admin account possesses the necessary permissions to add new users. Please refer this article for guidance on admin roles: https://adobe.ly/3Bvq01x

If your organization uses directory synchronization, confirm that the synchronization process is up-to-date and there are no conflicts. 

You have mentioned that Adobe is blocking your emails. There may also be restrictions on sending emails outside of your company. Have you checked with your IT admin regarding the same?

If yes, please share a screenshot of what happens when you try to send an email to that address. 

Thank you.

Regards,

^AN