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steves24643244
steves24643244
Participant
December 18, 2023
Question

Re: Adobe Creative Cloud Cleaner Tool not working on 2023 products

  • December 18, 2023
  • 2 replies
  • 497 views

I am getting exactly the same. I have 150 iMacs to upgrade from CC2023 to CC2024. Running CC Cleaner on Apple Remote Desk top returns 'Null". Running it on individual machines CC Cleaner does not see the 2023 apps - consequently will not remove them. I am hoping to do a clean install of 2024 apps. Having to go around all the machines and manually unistall cc2023 is a mammoth task. Is the CC cleaner tool no longer supported?

 

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      2 replies

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 19, 2023

      the cc cleaner for enterprise users is supported, https://helpx.adobe.com/enterprise/kb/cc-cleaner-tool-for-enterprise-users.html

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 18, 2023

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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