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Candid267241292edf
Participating Frequently
October 31, 2022
Question

Re: Adobe Creative Cloud installation failed

  • October 31, 2022
  • 1 reply
  • 1425 views
Hello, can someone tell me how to solve this error when installing Adobe CC?
10/28/22 11:27:07:689 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 12260 | Failed to get value for conflicting processes...
10/28/22 11:27:07:689 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 12260 | Failed to parse the conflictProcessInfo for HD media (KANC3.0.1)...
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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 31, 2022

    restart your computer and retry installing.

     

    if that fails, explain what you're trying to install and state your computer os version 

    C
    Candid267241292edfAuthor
    Participating Frequently
    October 31, 2022
    I restarted my PC several times I even tried to install it on a different PC but I still can't install.
the software in question is an application pack from the adobe CC suite (animate, premiere pro, photoshop, after effect...).
I have this problem only on the Windows platform, with macOS I continue to create my packs from my Adobe administration console and I install them on macOS without any problem
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 1, 2022
    sorry but in my console I don't see any place where I can ask Adobe a question, 
    it always redirects me to this forum.

    you don't see a support tab on your console?

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