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stevenb52122496
Participant
August 9, 2018
Answered

Re: Adobe Installer Has Stopped Working

  • August 9, 2018
  • 1 reply
  • 1129 views

Having the same issues for months now. Running Windows 7 & CC. All started after last CC update. I tried the Adobe Clear Tool & all the tips... nothing has worked and I'm wasting a ton of time and paying for apps I can't use. Frustrating as we are a large Adobe Corp Account. 

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Corporate account: Hyundai Capital America

    Yes, I have contacted our corporate IT.

    <Removed by Moderator>


    Excellent, Stevenb52122496!  Please continue to work with your I.T. department.  Since you do not have a membership associated with the e-mail address you are using to post to this public discussion forum, then it is also likely you do not have access to the administrative console to create new installation packages for local deployment.

    Please feel free to reference Adobe Enterprise Learn & Support with your I.T. department.  They can also schedule a session with one of our Creative Cloud for Enterprise experts to resolve the issue directly if needed.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 9, 2018

    uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

    use the desktop app to install your cc programs/trials

    S
    stevenb52122496Author
    Participant
    August 9, 2018

    Tried all the steps.. spent hours trying… still getting the failure… ☹

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    August 9, 2018

    Stevenb52122496, sorry you are facing errors attempting to utilize Creative Cloud software.  I reviewed the e-mail address you used to post to this public forum discussion but I do not see a membership associated with the account.

    You mentioned in your previous message that this computer belongs to a large organization paying for the applications.  What type of a Creative Cloud membership does your organization have? 

    Do you personally manage the computers and network for your organization, Stevenb52122496?  If not, have you contacted the department within your organization which does to let them know the current errors you are facing on this computer?

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