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I contacted our IT, and they said we don't use proxy servers. All our PCs have this setting turned off. Is Adobe trying to hack our systems at this point? LOL JK
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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from download and install">
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@Kristi329062588ha3 have your IT double check their settings with this document:
https://helpx.adobe.com/download-install/using/proxy-authentication-support.html