Complaint escalation

[lucille_Volker]

I have been waiting a month for business licenses which have not been updated on the portal - same story as above I am asking for compensation as its impacting our business.  Move to Nitro would be my advice we will most likely move all our licenses over at next renewal.

[kglad]

@lucille_Volker 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved and branched from account, payment & plan">

[Anshul_Nautiyal]

Hi @Lucille_9208,

Thanks for reaching out. I am sorry to hear about the issue you are facing with your business licenses not being updated on the portal. I understand how frustrating and disruptive this must be for your business.

Could you please confirm if you have already contacted your Adobe Account Manager, reseller, or raised a support ticket regarding this? If you have a support ticket open, kindly share the ticket number with me via personal message so I can review the case and assist you further. If not, I would recommend reaching out to your reseller or Adobe Account Manager for additional support.

For guidance on how to send a personal message in the community, please refer to this article: https://adobe.ly/4nm2IxV

Awaiting your response. Please let us know if you need further assistance.

Regards,
^AN