Re: Creative Cloud keeps moving all of my files into the trash can

Forum|Forum|2 years ago
May 4, 2023
4 replies
1185 views

My team is now having this problem. It first occured on Tuesday (04/02/2023) and we were able to recover and re-sync. Worked fine on Wednesday. Then today, Thursday (04/04/2023) we were on a call and were watching our trash fill up with almost 2500 files that the 3 of us DID not move there. ADOBE what do we DO!? THIS MUST STOP

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Correct answer Kevin Stohlmeyer

Hi @lindseyw55440380 sounds like you have some support via the ticket system, however I've seen this on our account too and traced it back to a user moving files and folders from their synced folder to their local trash. The cc sync takes over and moves everyones instance to their trash.

The user thought local changes were only affecting them, not realizing when the sync is active it affects everyone.

Kevin Stohlmeyer

Correct answer

Community Expert

Hi @lindseyw55440380 sounds like you have some support via the ticket system, however I've seen this on our account too and traced it back to a user moving files and folders from their synced folder to their local trash. The cc sync takes over and moves everyones instance to their trash.

The user thought local changes were only affecting them, not realizing when the sync is active it affects everyone.

L

lindseyw55440380Author

Participant

Thanks, Kevin! Appreciate the insight! What did your team do to resolve? Restore files and vow to never put anything from CC in the trash ever again?

Kevin Stohlmeyer

Community Expert

Pretty much - it took some time to restore everything back to original state. Thankfully Creative Cloud online (assets.adobe.com) moved items to the deleted tab and did not permanently purge them.

Ashish_Harrison

Adobe Employee

Hi @lindseyw55440380 apologies for the inconvenience, I request you to please submit a case from the Admin console so that we can connect and can check for this bug. Thanks!

Regards,Ashish Harrison