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Participant
March 13, 2024
Answered

Re: Error 176 - Can't install Photoshop no matter what

  • March 13, 2024
  • 3 replies
  • 444 views

im having the same issue but generally with ym creative cloud i cant instal anything and ive tried everything suggested here and nothing 😞

    Correct answer Valentýna34709694jsef

    thank u i managed to figure it out in the end with the cleaning tool!

    3 replies

    kglad
    Community Expert
    Community Expert
    March 14, 2024
    Valentýna34709694jsefAuthorCorrect answer
    Participant
    March 18, 2024

    thank u i managed to figure it out in the end with the cleaning tool!

    kglad
    Community Expert
    Community Expert
    March 18, 2024

    @Valentýna34709694jsef 

     

    you're welcome, but sorry you had to work your way to the last step.

    Shivangi_Gupta
    Community Manager
    Community Manager
    March 14, 2024

    Hi there,

    We checked and found that you have a team's license for Adobe apps. We're moving this thread to Enterprise & team's support team for further help.

    Let us know if you have any questions.

    Regards,

    Shivangi

    kglad
    Community Expert
    Community Expert
    March 13, 2024

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R


    if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


    if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

    if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


    if that fails, do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.