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Robin249139193c0w
Participating Frequently
June 17, 2022
Question

Re: How can I speak to a real person at Adobe?

  • June 17, 2022
  • 2 replies
  • 669 views

I would like to know this too.  I have spent about a month trying to get in contact with sales.   So far, all the phone numbers either do not answer, or if I get a person, they hang up.

 

Spent another three (3) hours trying to get some sales, or support person.  From India they scheduled a teams meeting.  They just never showed up.   I am spending quite a bit of resources and cash on these products, of which I have no support.  How can we corrent this ?   I need to speak to support or sales to get these issues resolved.  It is costing us big bucks.   Much of which I may have to bill Adobe for.  It is a simple request to speak to a representive.  HELP!

 

 

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    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    June 17, 2022

    Do you have a Teams/Enterprie plan or an Individual plan?

     

    Adobe support reps mainly handle billing and technical matters.  But they are fequently overloaded with calls. 

     

    What kind of problems are you having?  The product experts here can usually answer questions faster than the help desk can.

     

    Nancy O'Shea— Product User & Community Expert
    T
    Test Screen Name
    Legend
    June 17, 2022

    Why do you need to phone rather than use chat? They are both frustrating, but I'd rate the phone calls more so.

    R
    Robin249139193c0wAuthor
    Participating Frequently
    June 27, 2022

    I cannot use the chat to discuss these issues.  No one on the end of the chat is actually helpful, once you do get past the automation.

     

    I need to speak to support in order to get a handle on these licences which are costly.  I cannot purchase a $1000.00 licence and then have it evaporate after four (4) months.   It is more a billing and product licening issue.   A couple of "have to re-purchase" licences is costly.    Help!

     

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    June 27, 2022

    If this is a Teams/Enterprise plan, your IT dept's admin has a web-based Admin Console to easily manage licenses and billing.  And your admin can submit a help request ticket for whatever technical problems you're having.  

    https://www.adobe.com/creativecloud/business/teams/plans.html

     

     

     

    Nancy O'Shea— Product User & Community Expert
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