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Re: How can I speak to a real person at Adobe?

New Here ,
Jun 17, 2022 Jun 17, 2022

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I would like to know this too.  I have spent about a month trying to get in contact with sales.   So far, all the phone numbers either do not answer, or if I get a person, they hang up.

 

Spent another three (3) hours trying to get some sales, or support person.  From India they scheduled a teams meeting.  They just never showed up.   I am spending quite a bit of resources and cash on these products, of which I have no support.  How can we corrent this ?   I need to speak to support or sales to get these issues resolved.  It is costing us big bucks.   Much of which I may have to bill Adobe for.  It is a simple request to speak to a representive.  HELP!

 

 

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LEGEND ,
Jun 17, 2022 Jun 17, 2022

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Why do you need to phone rather than use chat? They are both frustrating, but I'd rate the phone calls more so.

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New Here ,
Jun 27, 2022 Jun 27, 2022

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I cannot use the chat to discuss these issues.  No one on the end of the chat is actually helpful, once you do get past the automation.

 

I need to speak to support in order to get a handle on these licences which are costly.  I cannot purchase a $1000.00 licence and then have it evaporate after four (4) months.   It is more a billing and product licening issue.   A couple of "have to re-purchase" licences is costly.    Help!

 

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Community Expert ,
Jun 27, 2022 Jun 27, 2022

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If this is a Teams/Enterprise plan, your IT dept's admin has a web-based Admin Console to easily manage licenses and billing.  And your admin can submit a help request ticket for whatever technical problems you're having.  

https://www.adobe.com/creativecloud/business/teams/plans.html

 

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 27, 2022 Jun 27, 2022

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I am the Admin

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Community Expert ,
Jun 27, 2022 Jun 27, 2022

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See this about using Admin Console

https://www.adobe.com/creativecloud/business/teams/for-admins.html

 

If you scroll down the page, you'll find a phone number and an online consultation request form.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 28, 2022 Jun 28, 2022

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I understand the use of the web based console.  I need to speak to a service rep, customer support rep, a real person.

As admin (CIO) I am trying to manage our account as best I can.  I cannot do that without some Adobe Support.  Service reps who make Teams meetings, and then never show up.  I have even called the head office, at which time, I was hung up on multiple times.   This is a problem.  Especially the amount of money I am talking about.  Is there any way we can speak to a real person ?  If not, I will be trying to recover costs.

 

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Community Expert ,
Jun 28, 2022 Jun 28, 2022

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I don't understand why an Adobe Sales person would hang up. Perhaps your phone call was dropped for other reasons.  Did you try calling back?

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 28, 2022 Jun 28, 2022

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Yes, three times, three hang ups.  I dont understand it either.  Head offices out of Texas.

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Community Expert ,
Jun 28, 2022 Jun 28, 2022

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I don't have a phone number in Texas, sorry.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jun 17, 2022 Jun 17, 2022

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Do you have a Teams/Enterprie plan or an Individual plan?

 

Adobe support reps mainly handle billing and technical matters.  But they are fequently overloaded with calls. 

 

What kind of problems are you having?  The product experts here can usually answer questions faster than the help desk can.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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