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farrin
Participant
October 26, 2018
Question

Re: Membership Expired - Account still displays my plan?

  • October 26, 2018
  • 1 reply
  • 1167 views

The latest upgrade to CC 20 has caused my enterprise account to show "expired"....my IT admin deleted my access and reassigned to me again. Still it says that I only have 14 days and my account is expired. This is a new problem and I do NOT want to have to uninstall the entire creative cloud and then re-install it again....This is bananas. We need a fix asap.

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    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 26, 2018

    Branching to a new discussion.

    Farrin, what Adobe CC applications did you just install?  What type of licensing is your I.T. admin utilizing for your membership?

    F
    farrinAuthor
    Participant
    October 26, 2018

    I upgraded Premiere Pro to Adobe CC v 13. Our IT has recently transitioned our accounts from the Government console to the Academic Console, but that only required us to logout and back in. It was working fine until I upgraded versions. Please help.

    Also, our IT department removed my seat and reassigned to me again today to try to fix the issue -- still it says my account is expired. My profile shows two accounts -- Enterprise and Team. I'm not sure where the academic console would fall (enterprise or team)?

    Thanks!

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 26, 2018

    Thanks for the update, Farrin.  Other members of this Deployment for Creative Cloud for Team, Enterprise, & CS forum may have additional suggestions, but I would recommend you continue to work with your I.T. department.  From your recent post, they have access to the licensing and installation files you need.

    Please also be aware that only individuals with the Staff badge work for Adobe.  If you receive a request from someone trying to establish a Skype session, then they do not work for Adobe.  I would recommend you deny any of these types of claims.  You can find an example of the Staff badge next to my name in this public forum discussion, Farrin.

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