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Re: NO OPTION TO CANCEL MY TEAM PLAN

New Here ,
Aug 29, 2021 Aug 29, 2021

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Why is it so damn difficult to cancel my team account??? I went from just wanted to cancel teams and keep my three licenses to moving completely off of Adobe. If an admin sees this can you please reply how i cancel teams?

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Community Expert ,
Aug 29, 2021 Aug 29, 2021

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[Moderator moved from Creative Cloud to Enterprise & Teams.]



Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 29, 2021 Aug 29, 2021

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I am having a hard time cancelling teams. If only it were as easy to cancel as it was to sign up. I have three accounts I need to keep. I just was to remove teams. Any help would be appreciated.

 

Moving from Using the Community (which is about the forums) to the correct forum... Mod
To ask in the forum for your program please start at https://community.adobe.com/

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Community Expert ,
Aug 29, 2021 Aug 29, 2021

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Aug 30, 2021 Aug 30, 2021

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There is an early termination fee for cancelling before your 12th month of service.  See below for details.

https://helpx.adobe.com/enterprise/using/cancel-teams-subscription.html

 

[Duplicate post merged by moderator with your previous one in Enterprise & Teams.]

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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