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SmartMediaBE
Participating Frequently
June 18, 2020
Answered

Re: Only white screen shown when start Photoshop 2020

  • June 18, 2020
  • 3 replies
  • 541 views

Same here. CC unusable for a couple of days now. Great job Adobe...

      This topic has been closed for replies.
      Correct answer Jeffrey_A_Wright

      BLySm, I am sorry that you are encountering so many problems using your Creative Cloud for Team membership.  Please be aware that you are responding to discussions, which contain solutions for individual members.  Those solutions are often not applicable to computers that are owned or managed by an organization.

       

      Please contact your companies Creative Cloud for Teams admin so they can correct any errors that have been implemented when they began the download and install process. If they need assistance then they can request a scheduled support session by using the process listed in https://helpx.adobe.com/enterprise/using/accounts.html to request a support session through the admin console.

      3 replies

      S
      SmartMediaBEAuthor
      Participating Frequently
      July 7, 2020

      yeah yeah

      S
      Community Manager
      SuJoshiCommunity Manager
      Community Manager
      June 24, 2020

      Hello,

      I apologize for the inconvenience caused to you.

      Kindly sign in to the creative cloud app and check if you are able to access Photoshop. Also, share the troubleshooting steps performed by the support technician so that we can proceed further accordingly.

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity ManagerCorrect answer
        Community Manager
        June 23, 2020

        BLySm, I am sorry that you are encountering so many problems using your Creative Cloud for Team membership.  Please be aware that you are responding to discussions, which contain solutions for individual members.  Those solutions are often not applicable to computers that are owned or managed by an organization.

         

        Please contact your companies Creative Cloud for Teams admin so they can correct any errors that have been implemented when they began the download and install process. If they need assistance then they can request a scheduled support session by using the process listed in https://helpx.adobe.com/enterprise/using/accounts.html to request a support session through the admin console.

        S
        SmartMediaBEAuthor
        Participating Frequently
        June 24, 2020

        Adobe helpdesk, lol, watching someone take over your PC just to see them repeat every single step you just did multiple times... Still no CC apps loading on PC...

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