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Cristian5CF5
Participant
March 3, 2025
Answered

Re: We can’t verify your subscription status. We can’t reach the Adobe servers. This may be because

  • March 3, 2025
  • 2 replies
  • 585 views

I have the same error than giri_5987 and this link don't work for me.

any other option?

 

Thanks 

    Correct answer Anshul_Nautiyal

    Hi @Cristian5CF5,

    Thank you for reaching out. I see that you have an active Teams license associated with the Adobe ID used to post this query. I recommend trying the following steps with 1-2 affected users to check if it resolves the issue:

    1. Reset Licensing Information: Follow the steps in this guide to resolve licensing issues related to Keychain (macOS) or Credential Manager (Windows):
      Resolve Licensing Issues – Keychain & Credential Manager

    2. Check for Expired License Errors: If the issue persists, refer to this document to resolve "Trial" or "License Expired" errors:
      Resolve Trial and License Expired Errors

    3. Reassign Licenses: If users still encounter issues, try unassigning and reassigning their licenses from the Adobe Admin Console, then have them sign out and sign back in.

    Additionally, I see that you have already raised a support case with our team. Please let us know if the issue continues after trying these steps.

    Regards,
    ^AN

    2 replies

    A
    Community Manager
    Anshul_NautiyalCommunity ManagerCorrect answer
    Community Manager
    March 4, 2025

    Hi @Cristian5CF5,

    Thank you for reaching out. I see that you have an active Teams license associated with the Adobe ID used to post this query. I recommend trying the following steps with 1-2 affected users to check if it resolves the issue:

    1. Reset Licensing Information: Follow the steps in this guide to resolve licensing issues related to Keychain (macOS) or Credential Manager (Windows):
      Resolve Licensing Issues – Keychain & Credential Manager

    2. Check for Expired License Errors: If the issue persists, refer to this document to resolve "Trial" or "License Expired" errors:
      Resolve Trial and License Expired Errors

    3. Reassign Licenses: If users still encounter issues, try unassigning and reassigning their licenses from the Adobe Admin Console, then have them sign out and sign back in.

    Additionally, I see that you have already raised a support case with our team. Please let us know if the issue continues after trying these steps.

    Regards,
    ^AN

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 3, 2025

      @Cristian5CF5 

       

      what subscription type (education, teams etc) do you have?

      C
      Cristian5CF5Author
      Participant
      March 4, 2025

      Teams, 
      is happening to us with the users (about 8 out of 28) who have the Creative Cloud license for all the pro applications.
      And they can access illustrator but not photoshop for example

       

       

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 4, 2025

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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