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A
Anonymous
June 21, 2011
Answered

Reader 10.1 update deployment through SCUP losing customizations.

  • June 21, 2011
  • 2 replies
  • 5872 views

Hi All,

I am currently in the process of testing the deployment of Adobe reader updates through the published SCUP catalogs and SCCM in a very large enterprise environment. I have run into an issue whereby %95 of workstations appear to be falling in scope for the base 10.1 update package and not just the msp patch. When testing this 'Adobe Reader 10.1 English' update the result is all corporate customizations that were built into the original 10.0.1 package are removed and the application returned to default settings.

Is anyone able to provide any guidance on the deployment of Reader X updates through SCUP in such a way the corporate settings are not lost?

Regards,

Ben

This topic has been closed for replies.
Correct answer EnterpriseHelp

Hi Ben,

Many thanks for taking the time to post a detailed response. It sounds like to manage Adobe Reader X in an enterprise environment where you wish to maintain custom corporate settings the process will be to perform a quarterly deployment of the Adobe Reader rollup MSI with the MST containing custom settings through the normal SCCM software deployment method and then inbetween these quarterly releases use SCUP and SCCM software updates to deploy MSP patches. It was our hope that we could use our current Reader 10.0.1 base package ongoing and just apply any future 10.x patches without having to redeploy any new base MSI's but this doesnt appear possible. This is a little disapplointing given the work now required to repackage and redeploy new base MSI's every quarter in a large enterprise environment.

Many Thanks

Ben


Hi Ben,

There won't be MSI's every quarter. The 10.1 was unique in that it was the first major dot release. In fact, the hope is that they will be quite rare. You should be able to just apply MSPs (whether quarterly or an out of cycle patch) from here on out.

Ben

2 replies

B
BusterF
Participant
November 4, 2015

4 years later and we are running into this issue with Acrobat DC.  In our customization we are turning off all online services and when the patch is applied everything is being turned back on.

J
JainAkshat
Participating Frequently
June 21, 2011

Hi Ben,

Please confirm what all settings are you loosing.

-Akshat

A
Anonymous
June 21, 2011

Hi Akshat,

Unfortunately we have a third party company repackage applications for internal use so to obtain a full list of customizations will take a little time however I am confirming this behaviour through previously hidden categories within the application preferences reappearing such as the 'Updater' entry. I believe our custom corporate settings were added through the customization tools provided by Adobe resulting in an MST which is installed with the base Reader 10.0.1 package.

I have also attempted to manually install the 10.1 msp update over our repackages Adobe Reader 10.0.1 install (AdbeRdrUpd1010_MUI.msp) and receive the following error.

'The upgrade patch cannot be installed by the windows installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program...'

Is there a reason why the 'APSB11-16 Reader Multi Lingual User Interface 10.1.0 Update \ AdbeRdrUpd1010_MUI.msp' would not a) scan for applicability when Reader 10.0.1 is installed and b) cannot be manually installed over an existing Reader 10.0.1 install.

At this time we cannot begin approving the 'APSB11-16 Reader English 10.1.0 Update \ AdbeRdr1010_en_US.msi' imported through the published Adobe catalog for deployment as it appears machines would revert to default settings such as having auto update re-enabled as an example.

Can anyone else confirm this behaviour whereby deploying 'APSB11-16 Reader English 10.1.0 Update' through SCCM\SCUP appears to perform a full reinstall of the application resulting in the loss of originally packaged settings?

Ben

Message was edited by: Ben2011 In reading the linked post below, am I to assume that the correct method to manage Adobe Reader 10.x in the enterprise with SCCM\SCUP is to redeploy the new quarterly updated base MSI's with MST's containing corporate settings and then only use SCUP to deploy interum quarterly patches? I was expecting that we can continue to use our packaged 10.0.1 base package and then deploy patches as released without having to redeploy the entire application each quarter. http://forums.adobe.com/thread/865822?tstart=0

EnterpriseHelp
Community Manager
EnterpriseHelpCommunity ManagerCorrect answer
Community Manager
June 23, 2011

Hi Ben,

Many thanks for taking the time to post a detailed response. It sounds like to manage Adobe Reader X in an enterprise environment where you wish to maintain custom corporate settings the process will be to perform a quarterly deployment of the Adobe Reader rollup MSI with the MST containing custom settings through the normal SCCM software deployment method and then inbetween these quarterly releases use SCUP and SCCM software updates to deploy MSP patches. It was our hope that we could use our current Reader 10.0.1 base package ongoing and just apply any future 10.x patches without having to redeploy any new base MSI's but this doesnt appear possible. This is a little disapplointing given the work now required to repackage and redeploy new base MSI's every quarter in a large enterprise environment.

Many Thanks

Ben


Hi Ben,

There won't be MSI's every quarter. The 10.1 was unique in that it was the first major dot release. In fact, the hope is that they will be quite rare. You should be able to just apply MSPs (whether quarterly or an out of cycle patch) from here on out.

Ben

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