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A
Anonymous
May 14, 2013
Answered

Reader 11.0.03 update

  • May 14, 2013
  • 1 reply
  • 26315 views

Hello,

we deploy Adobe Reader on approx. 60 Clients and 18 Terminalservers through GPO. This worked fine since version 10.x.

 

Today I was downloading AdbeRdrUpd11003.msp and try to slipstream it into our 11.0.2 AIP. It failed stating "Another version of this product is already installed..."

I was using msiexec /a <path2msi> /p <path2msp> like i did many times before.

Lastly i was able to sucesssfully slipstream the 11.0.03-msp into a newly created AIP with 11.0.0.

However, I cannot install it on any Client. The installation abort with "Another version of this product...". In the logfile i found Errorcode 1638 which does just mean the same.

Does anyone know whats the cause of this behavior resp. what i have to look for?

The relavent parts in the msi/mst seems to be OK, except the MinVersions in the upgrade table which were set to 10.0.03.

Changing the values to 11.0.02 didn't help, still the same error.

Thanks in advance

H.

This topic has been closed for replies.
Correct answer SubratoNamata

They should still say something on the update that "if you are patching an administrative install, this is cumulative and only patch the x.00 version" or something to that effect


Well, the AIP guide clearly mentions this,

http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/aip.html

8.2   Valid update patterns

The patterns below list the acceptable AIP patch patterns for Windows and Macintosh deployments

8.2.1   11.x

8.2.1.1   Windows

Acrobat pattern formula: Base release + latest quarterly + latest out of cycle patch)

  • Acceptable: 11.0.0 > 11.0.01 (Q) > 11.0.02 (OOC)
  • Acceptable: 11.0.0 > 11.0.03 (Q)
  Reader pattern formula: Last MSI + latest quarterly + latest out of cycle patch) 
  • Acceptable: 11.0.0 > 11.0.01 (Q) > 11.0.02 (OOC)
  • Acceptable: 11.0.0 > 11.0.03 (Q)

Hope, it helps.

1 reply

EnterpriseHelp
EnterpriseHelp
Inspiring
May 14, 2013

The Admin Guide and Release Notes both state the planned/quarterly updates are cumulative to the last MSI. 11.0 > 11.0.03 is correct.

Sounds like your first failed install messed with your system. Things to try:

  • Try a clean machine.
  • Go to Adobe LABs and get the Acrobat cleanup tool and use that to clean up the affected machine.
  • Create a verbose log file and examine that for clues.

hth,

Ben

A
Anonymous
May 15, 2013

Hi Ben,

thank you for your reply.

Our updatepath so far worked fine and is according to the Admin Guide:

11.0.00 (MSI)

11.0.01 slipstream into 11.0.00

11.0.02 (sec upd) slipstream into 11.0.01

Even reinstall 11.0.02 through GPO on a cleaned up machine run flawlessly.

An installation of 11.0.03 (slipstreamed into 11.0.00) on a machine with preinstalled version 11.0.02 fails with "Another version..."

On the other hand, an installation of 11.0.03 on a cleaned up machine finish successfully.

Running the 11.0.03-msp against 11.0.02-installation fails.

On the logfile I found:

MSI (c) (E4:C4) [10:08:09:530]: SequencePatches starts. Product code: {AC76BA86-7AD7-1031-7B44-AB0000000001}, Product version: 11.0.02, Upgrade code: {A6EADE66-0000-0000-484E-7E8A45000000}, Product language 1031

MSI (c) (E4:C4) [10:08:09:530]: PATCH SEQUENCER: verifying the applicability of minor upgrade patch Path\To\AdbeRdrUpd11003.msp against product code: {AC76BA86-7AD7-1031-7B44-AB0000000001}, product version: 11.0.02, product language 1031 and upgrade code: {A6EADE66-0000-0000-484E-7E8A45000000}

MSI (c) (E4:C4) [10:08:09:530]: PATCH SEQUENCER: minor upgrade patch Path\To\AdbeRdrUpd11003.msp is not applicable.

MSI (c) (E4:C4) [10:08:09:530]: SequencePatches returns success.

Are there different installations/patches?

H.

A
Anonymous
May 15, 2013

Hi,

Make sure you are applying correct patch of Reader 11.0.03

There are two products for Reader.

One being Adobe Reader XI and another Adobe Reader XI MUI

And so, there are two different patches for these two products for 11.0.03

One being AdbeRdrUpd11003.msp to be applied on Adobe Reader XI

and other being AdbeRdrUpd11003_MUI.msp to be applied on Adobe Reader XI MUI

Thanks,

Subrato


Hello and thanks for your reply.

Apologies as I got it wrong on my first post - looking at my original files I think i deployed AdbeRdr11001_en_US.exe

This was because when i looked at the download page it only listed the MUI version for version 11 and we normally deploy the all languages patches

So if i installed AdbeRdr11001_en_US.exe where do i find the patches for that? Surely the all languages patches should work?

Cheers

S

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