Remote Update Manager don't install CC Updates

[kai.holzer]

Hello,

we got some CC licenses in our company and most of the user don't have admin rights to install the updates. I tried the Remote Update Manager but he didn't found the CC updates. I tested it with a CS6 installation and there he found updates and installed them.

Is there any way to deploy the updates to the user without create a new package with the Packager?

Best regards

Kai

[Atul_Saini]

Moving the discussion to Deployment for Creative Cloud Team, Enterprise, & CS

[Ashubijalwan1]

Hi kai,

Can you please confirm if remote update manager was executed with elevated permission?

If so, please share the RemoteUpdateManager.log?

Thanks,
Ashish

[kai.holzer]

Hi Ashish,

i started the RUM with elevated rights.

The RemoteUpdateManager.log says that there are no updates, but you can see in the screenshot that there should be 2 updates.

Best regards

Kai

07/30/15 13:13:45:768 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3700 |

07/30/15 13:13:45:768 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3700 | ##################################################
07/30/15 13:13:45:768 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3700 | ##################################################
07/30/15 13:13:45:768 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3700 | Launching the RemoteUpdateManager...
07/30/15 13:13:45:768 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3700 | RemoteUpdateManager version is : 1.9.1.2 (BuildVersion: 1.9; BuildDate: Tue Jun 23 2015 02:35:23 )
07/30/15 13:13:45:779 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3700 | **************************************************
07/30/15 13:13:45:779 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3700 | Initializing UpdaterCore Library...
07/30/15 13:13:46:613 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3700 | UpdaterCore library initialized successfully.
07/30/15 13:13:46:613 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3700 | **************************************************
07/30/15 13:13:46:613 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3700 | Starting UpdaterCore CheckForUpdate...
07/30/15 13:15:29:611 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3700 | CheckForUpdates completed successfully.
07/30/15 13:15:29:611 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3700 | **************************************************
07/30/15 13:15:29:611 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3700 | Starting UpdaterCore DownloadUpdates...
07/30/15 13:15:29:623 | [WARN] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3700 | No new applicable Updates. Seems like all products are up-to-date.
07/30/15 13:15:29:624 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3700 | **************************************************
07/30/15 13:15:29:771 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3700 | ##################################################
07/30/15 13:15:29:771 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3700 | Ending the RemoteUpdateManager Return Code (0)
07/30/15 13:15:29:771 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3700 | ##################################################
07/30/15 13:15:29:771 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3700 | ##################################################
07/30/15 13:15:29:771 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3700 |