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RemoteUpdateManager problem... and other questions

Community Beginner ,
Jun 19, 2013 Jun 19, 2013

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Hi.

We are trying to evaluate which update solution to use.

We package the apps with CCP, and the users should never get prompted about updates and they are not able to download/upgrade by them self, and they are not admins on their computers. So far we haven´t implemented any update solution.

First of all, when i try remoteupdatemanager.exe in an elevated cmd i get the following message:

RemoteUpdateManager exiting with Return Code (1)

And the remoteupdatemanager.log tells me this:

6/19/13 08:47:15:738 [INFO]  AAMEE Utilities RemoteUpdateManager  

06/19/13 08:47:15:738 [INFO]  AAMEE Utilities RemoteUpdateManager   ##################################################
06/19/13 08:47:15:738 [INFO]  AAMEE Utilities RemoteUpdateManager   ##################################################
06/19/13 08:47:15:738 [INFO]  AAMEE Utilities RemoteUpdateManager   Launching the RemoteUpdateManager...
06/19/13 08:47:15:738 [INFO]  AAMEE Utilities RemoteUpdateManager   RemoteUpdateManager version is : 3.1.105.0 (BuildVersion: 3.1; BuildDate: Tue Sep 04 2012 13:58:18 )
06/19/13 08:47:15:738 [INFO]  AAMEE Utilities RemoteUpdateManager   **************************************************
06/19/13 08:47:15:738 [INFO]  AAMEE Utilities RemoteUpdateManager   Initializing UpdaterCore Library...
06/19/13 08:47:15:925 [INFO]  AAMEE Utilities RemoteUpdateManager   UpdaterCore library initialized successfully.
06/19/13 08:47:15:925 [INFO]  AAMEE Utilities RemoteUpdateManager   **************************************************
06/19/13 08:47:15:925 [INFO]  AAMEE Utilities RemoteUpdateManager   Starting UpdaterCore CheckForUpdate...
06/19/13 08:47:17:844 [ERROR]  AAMEE Utilities RemoteUpdateManager   UpdaterCore failed for CFU errorCode(212) curRefId((null)) errorCodeString(U41M1C212)
06/19/13 08:47:17:844 [INFO]  AAMEE Utilities RemoteUpdateManager   **************************************************
06/19/13 08:47:17:922 [INFO]  AAMEE Utilities RemoteUpdateManager   ##################################################
06/19/13 08:47:17:922 [INFO]  AAMEE Utilities RemoteUpdateManager   Ending the RemoteUpdateManager Return Code (1)
06/19/13 08:47:17:922 [INFO]  AAMEE Utilities RemoteUpdateManager   ##################################################
06/19/13 08:47:17:922 [INFO]  AAMEE Utilities RemoteUpdateManager   ##################################################
06/19/13 08:47:17:922 [INFO]  AAMEE Utilities RemoteUpdateManager  

Anyone have any idea about this error?

And then to other update quistions. when i read the documentation about how to update i dont really get it.

1: is one possible solution to package the updates in CCP and then use SCCM to deploy them? i tried to create packages yesterday but the CCP didn´t work so i dont know in what format the updates come in, .exe or .msi and so on.

2: If we go with the solution of having an Adobe update server on our network, do i then need to repackage all our existing apps which have the config "AUM is disabled" and configure the "use internal update server" or can i push out a config for this?

3: If we start to use internal update server, if i choose "enable adobe update manager" will then user be able to update themself? We want to handle all of it for the users, is that what "disable adobe update manager" is? i find this very confusing.

4: Today with our non CC packages (acrobat standard and flash) we are using System Center Updates Publisher to publish acrobat and flash updates to SC Configuration Manager to deploy these updates to the clients the same way we deploy MS updates. Can we use this method for all the CC packages?

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Community Beginner ,
Jun 20, 2013 Jun 20, 2013

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ok, first of all we can skip the RemoteUpdateManager problem. I was running the program as an administrator and the administrator did not have the proxy.pac configured. so this is not a problem for now more then figuring out an account and proxy settings that will work in the background.

now another problem, i testet to configure AUSST for the first time now, and i get this error after running the command: --root=c:\ausst --fresh

06/20/13 08:59:26:860 | [INFO] |  | AAMEE | Utilities | AUSST |  |  | 5416 | Item failed C:\AUSST\updates\oobe\aam20\mac\AdobeCaptivate6Core\6.1\setup.dmg.

06/20/13 08:59:27:048 | [WARN] |  | AAMEE | Utilities | AUSST |  |  | 5416 | Unable to download update file C:\AUSST\updates\oobe\aam20\mac\AdobeCaptivate6Core\6.1\setup.dmg

06/20/13 08:59:27:048 | [ERROR] |  | AAMEE | Utilities | AUSST |  |  | 5416 | Server not responding.                                   

06/20/13 08:59:28:062 | [INFO] |  | AAMEE | Utilities | AUSST |  |  | 4448 | Item downloaded C:\AUSST\updates\oobe\aam20\mac\AdobeDreamweaverCS5WS-11.0\11.0.3\.

06/20/13 08:59:28:093 | [INFO] |  | AAMEE | Utilities | AUSST |  |  | 6728 | Item downloaded C:\AUSST\updates\oobe\aam20\mac\AdobeDreamweaverCS5.5-11.5\11.5.3\.

06/20/13 08:59:29:107 | [INFO] |  | AAMEE | Utilities | AUSST |  |  | 4916 | Item downloaded C:\AUSST\updates\oobe\aam20\mac\AdobeDirector12_jp\12\.

06/20/13 08:59:59:777 | [INFO] |  | AAMEE | Utilities | AUSST |  |  | 6728 | Item downloaded C:\AUSST\updates\oobe\aam20\mac\AdobeDreamweaverCS5.5-11.5\11.5.3\.

06/20/13 09:00:13:786 | [INFO] |  | AAMEE | Utilities | AUSST |  |  | 4448 | Item downloaded C:\AUSST\updates\oobe\aam20\mac\AdobeDreamweaverCS5WS-11.0\11.0.3\.

06/20/13 09:00:13:786 | [INFO] |  | AAMEE | Utilities | AUSST |  |  | 2968 | Item: C:\AUSST\updates\oobe\aam20\mac\AdobeCaptivate6Core\6.1\

06/20/13 09:00:13:801 | [INFO] |  | AAMEE | Utilities | AUSST |  |  | 2968 | AdobeUpdateServerSetupTool Returned with code: 5.

this error came ofter it had processed 967 out of 1022 items

Why?

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Community Beginner ,
Aug 05, 2013 Aug 05, 2013

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anyone that can answer my questions?

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Community Beginner ,
Sep 05, 2013 Sep 05, 2013

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Wow, it's been a long time since you've posted, and no one has helped you.    I am currently awaiting help on the the same problem.  Hopefully I get an answer quicker.  In my thread, I at least got a response from someone.  I wasn't the OP, but you might find it helpful to follow the thread.  It's located here:  http://forums.adobe.com/thread/1288233?tstart=0

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