remove a license

[bruhi69979990]

we have 2 licenses and need to remove one. considering we bought each license at a different time we should have 2 dates to unsubscribe from each license. This isn't the case as there is only one renewal window. who should I contact to solve the matter?

[Dj_Creative_enthusiast · Accepted solution]

Hi,

Thank you for posting your query here.

The renewal date for a Subscription remains the same date on which the subscription was purchased initially and remains unaffected with the number of licenses you Add (purchase) in future.

Since you wish to Cancel one license from your Creative Cloud Teams Subscription, please  refer to the following help article : https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html 

You may as well contact Adobe Cancellation Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

Thank you.

[bruhi69979990]

thank you. adobe made its best to make it difficult. such a company and such an attitude towards its customers. disapointing.

[Dj_Creative_enthusiast]

Sure we understand and sorry to hear about the inconviniences caused to you.

Please connect with Adobe Support Team for any further assistance required on the same.

Thanks.