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remove a license

New Here ,
Jan 21, 2022 Jan 21, 2022

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we have 2 licenses and need to remove one. considering we bought each license at a different time we should have 2 dates to unsubscribe from each license. This isn't the case as there is only one renewal window. who should I contact to solve the matter?

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How to , Licensing

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correct answers 1 Correct answer

Community Expert , Jan 23, 2022 Jan 23, 2022

Hi,

 

 

Thank you for posting your query here.

 

The renewal date for a Subscription remains the same date on which the subscription was purchased initially and remains unaffected with the number of licenses you Add (purchase) in future.

 

Since you wish to Cancel one license from your Creative Cloud Teams Subscription, please  refer to the following help article : https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html 

 

You may as well contact Adobe Cancellation Team by click

...

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Community Expert ,
Jan 23, 2022 Jan 23, 2022

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Hi,

 

 

Thank you for posting your query here.

 

The renewal date for a Subscription remains the same date on which the subscription was purchased initially and remains unaffected with the number of licenses you Add (purchase) in future.

 

Since you wish to Cancel one license from your Creative Cloud Teams Subscription, please  refer to the following help article : https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html 

 

You may as well contact Adobe Cancellation Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

Thank you.

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New Here ,
Jan 24, 2022 Jan 24, 2022

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thank you. adobe made its best to make it difficult. such a company and such an attitude towards its customers. disapointing.

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Community Expert ,
Jan 31, 2022 Jan 31, 2022

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Sure we understand and sorry to hear about the inconviniences caused to you.

 

Please connect with Adobe Support Team for any further assistance required on the same.

 

Thanks.

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