Remove a profile from account

[Byers Video]

I was issued a profile at the company i work for for the adobe CC.

Recently there was a change in adobe organizational managing accounts as an admin -- something like that, and they created a new profile for me, with the same email address, and when i signed in one day it asked do you want thatsbyers or personal.  What is this?

Seems the older business profile turned into a personal profile that is connected to me because of the email address.

Now i get emails about the personal profile not having a current cc on file. when i sign into the personal profile i look for remove or delete and there is none.

How do I remove this personal profile and just have the business profile with the one email address that is linked to the business account?

[Byers Video]

and this is entirely odd as well, since this post is generated from a completely different email address not connected to any account with adobe other than these forums.  I know which one is which when i am logged in. the business one has a butterfly and the personal profile has my name with a red crossed-out circle over it.

So now i am even more confused. Let me see if i can log out of this and log in with my real credentials.

NM this is the correct one. have to change my profile image and name.

[Byers Video]

interesting. when i go to change anything on my profile, there is a button that reads "Edit on Adobe Account."

I click it and it goes to the personal profile account with all the red notifications. UPDATE YOUR PAYMENT...

I am logged into the business acount on a different browser and i came to the forums and saw my post and clicked profile and then edit on adobe account and it took me to the personal profile.

OH, THIS JUST GETS EVEN BETTER.

I am trapped on a loop in a profile that will not go away.

[Byers Video]

I am afraid to disconnect the personal profile from the organization for fear it will effect the business profile I need to keep.

[Byers Video]

here is the profile i need to keep. the business profile.

All the same email addresses that has been removed, not that it needed to be.

[iCharles]

Hi there,

Adobe creates profiles for you if your authenticating email address is used for multiple Adobe plans. So, to ensure that you're never prompted with the Profile chooser, you'll need to have a distinct email address for each organization for which you have paid entitlement.

Or you can use the automatic profile selection feature:

When you sign in, Adobe filters the list of profiles to the most appropriate ones. In case there's only one applicable profile for the app or service you’re trying to sign in to that profile is chosen automatically.

However, if you have a Personal Profile and one or more Business Profiles, use the Automatic profile selection setting to exclude your Personal Profile during sign-in. So, if you only have one Business Profile, you won't be prompted to select a profile at sign-in.

This setting is turned on, by default, for users with a mix of Personal and Business Profiles. For other users, it's turned off, by default.

To turn automatic profile selection on or off, do the following:

• Sign in to your Adobe Account with your email and password.

• Go to Account and security > Sign-in and security.

• Turn off the Select my profile automatically option.

  

Hope this helps.

Charles

[Byers Video]

Thank you, Charles. But the personal profile, I NEVER CREATED, still exists. and I keep getting notification emails to pay my bill. As I said before was the original profile for our adobe cc, then the boss redid the business, or adobe did (with a new business model, all vague to me), and a duplicate or new profile was created. which is for the business and the old one turned into a personal.

Is it something that the owner of the account would be able to delete since it was under the business umbrella, in the beginning?

[Byers Video]

The more and more I go back and forth to each profile, and remember what I read and heard about the new business/organization model, the personal profile is connected to an organization see pic below.

It says i can leave the organization. I do not know what will happen beyond that if I am able to just DELETE it.

And worried it might affect the real one, but that one does not allow me to leave the organization. it is part of the new model to manage users.

[default76owfruv1fp1]

I don't have this Auto Profile selection feature, it's simply not there. So angry.

[Bani Verma]

Hi there, 

As you mentioned that you don't get the profile chooser screen, just to confirm, are you using the same Adobe ID (email address) you used to post here while signing in? Also, if you only have one Business Profile, you won't be prompted to select a profile at sign-in.

However, if you have more than one profile, please follow the steps shared in the following help document and try again: https://adobe.ly/3zPrhzQ

Hope this helps.

^BS

[howlaman]

I'm not certain if you ever received help for this - if not, I suggest getting into a live chat with an agent under Adobe's Teams department to figure out the proper steps. I had this same issue today where, since my individual account was made by my workplace using my workplace address, Adobe has decided to create a "work" and "personal" profile for me, despite all my info still being in the personal and my workplace having no Adobe Teams system in place. I was in help chat for some time and it was eventually concluded that the empty profile was not supposed to be there and should be deleted. We will see if that happens. But now we need to check if all people with accounts under our work emails have been affected. It seems like something Adobe has rolled out on its own, to the confusion of its customers.

[howlaman]

Just an update that it is now nearly 2 weeks later. Although the support agent I spoke with in chat said they would remove the business profile from my account, as it was a mistake, it is still there when I log in. Not sure if anyone else is still encountering this issue at this stage, but it seems it's still unresolved.

[howlaman]

Second reply months later. The incorrect second profile on my account was eventually removed, but now I'm getting emails again about consolodating my workplace's users under one business account, which is what started this issue in the first place. They've assured me this confusing, messy split won't happen again without permission, but it happened without permission last time. I'm not sure why Adobe is doing this. They're claiming the company profiles are to help our workplace admins better track everyone's accounts, but again it seems to be done without their input or knowledge and just spreads confusion, especially if this split creates a profile that's blank.

[kglad]

@howlaman 

are you the admin for a teams or enterprise subscription?

[howlaman]

I am not - the email was sent to all people at my workplace with an Adobe product subscription. Anyone who would be considered my "admin" has already received it, as they were also on that list, and does not need it forwarded to them.

[kglad]

these problems need to be handled by a plan administrator.  the plan admin can contact adobe support via the admin console.

[howlaman]

Late response. The split of my profile was done again, without my permission or any admin's permission. I've been in Adobe help chat and in contact with them for weeks, and they closed it over Christmas, of all times, with conflicting answers. The empty business profile was once again created for my account, without anyone permitting it, which I was assured would not happen. All my apps are still under my personal. I'm being told that Adobe did this as part of our Teams migration. We do not have Teams or Enterprise. I'm being told that only our Teams admin can change this. We do not have Teams. I'm being told to contact the admin who approved/made the change. No one approved or made it on our end. Adobe is splitting profiles without any user or admin's permission and telling me to have an admin change it in a system we don't have.

[kglad]

@howlaman 

if you have no teams or enterprise subscription how can you have profiles?  and who's we?

and why are you posting in the teams/enterprise forum.

[howlaman]

I'm posting in there because, again, I was told this was part of a migration to Teams. Then I was told days later that we don't have Teams. But again, I was also told only our Teams admin could change it, which we don't have. Account support has told me they can't remove the business profile, as our Teams admin (which we don't have) is the only one who can do it. This is the section of the community I was directed to go to.

That's the entire issue I'm having, and this is the second time it's happened since this summer. I have a previous solved support ticket from August with the same issue.

When I say "we" I mean everyone in my company who uses an Adobe subscription. We receive an email from Adobe listing all of us, asking for an admin to contact Adobe to set up Teams for us. We are told these Teams/business profiles won't be made unless we set it up, then the business profile shows up on my account anyway, only empty with no Apps or anything on it. Everything remains under my individual profile (with my name, not the business name). It's a cycle that's repeated twice.

As for why Adobe's doing this without any admin setup or permission, your guess is as good as mine. That's what I've asked back in August and this time, without any answer.

[kglad]

each person in your company has their own individual subscription, expiring on different dates, manages their own plan and pays their own adobe subscription fee fron their personal account?

[howlaman]

Mine is individual, and I track the payments for my account myself. I do not know about our entire company but would guess it is the same, or that the payment is handled by specific departments. I do not wish to discuss payment more on here for security reasons. I hope you understand. When our specific department last discussed Teams, the cost per person was more expensive due to additional features we don't plan to use.

[kglad]

i'm baffled.  your company shouldn't have any relationship with adobe that involves anyone like you that has an individual account and no teams/enterprise account.  

they can reimburse individuals (like you) but anything else is going to cause what you're seeing.

[Abambo]

i'm baffled.  your company shouldn't have any relationship with adobe that involves anyone like you that has an individual account and no teams/enterprise account.  

they can reimburse individuals (like you) but anything else is going to cause what you're seeing.

By @kglad

You don't get a Business ID if you are not connected to a Teams or an Enterprise account. But as a company, you can buy an individual licence for an employee, but the employee has full control over the licence. It's not a sound solution from the enterprise's standpoint.

[Daniel24429902uviy]

I'm having these same problems and nobody from Adobe support can help me. They said they issued a ticket but are unable to solve my issue. I was split on the same enterprise account into two different plans. Business and individual. However, all my CC libraries and settings are tied to the individual account which says I cannot access unless I add a payment plan.

I think this stems from me using the Adobe Stock trial and when I cancelled the subscription on an enterprise account the system didn't know what to do and kicked me out into two profiles one paid and unpaid. This has been a nightmare to deal with.

[Abambo]

Are you having an Enterprise or Teams subscription? If yes, Customer service can assist you to transfer your data to the business ID.