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do or did you have a team or enterprise subscription?
if yes, are you the team/enterprise admin?
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Hello,
I would recommend contacting the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.
It seems your account is associated with a contract that is expired/deactivated and they would be able to assist you with that.