Remove tool

[GRAPHICPROF]

When I try to use Remove Tool (on a lab Mac computer) in the universities network, I get the following error message.

"Required components are being downloaded. Check back later to use the tool once the download is complete"

Any assistance would be helpful.

[Kevin Stohlmeyer]

Hi @GRAPHICPROF talk to your IT Admin - they did not install the component add-on when creating the installer package from the admin console.

https://helpx.adobe.com/enterprise/using/manage-extensions.html

[GRAPHICPROF]

Thank you. I suspected it was an install problem or incomplete install. I will put in a help ticket to IT.

[Sameer K]

Hey @GRAPHICPROF. Welcome to the Photoshop community. I'll help you figure this out.

What version of Photoshop & the macOS are you working on? What troubleshooting steps have you tried?

The components for the Remove tool are downloaded right after Photoshop is downloaded. As an essential step, uninstall & reinstall Photoshop.
If this does not help, ensure Photoshop has required permissions on the macOS: https://community.adobe.com/t5/photoshop-ecosystem-discussions/learn-how-to-give-full-disk-access-to...

Thanks!
Sameer K

[Kevin Stohlmeyer · Accepted solution]

@Sameer K Enterprise is handled differently than individual installs. The admins have to add the Remove tool add-on to the deployment package and distribute.

[GRAPHICPROF]

Thanks. I will look into it.

[GRAPHICPROF]

As of yet, I have not tried anything as IT locks down the labs. On my university issued laptop, this works fine. It is problably an incomplete install. Thanks.

[GRAPHICPROF]

It was an IT restriction.

[Abigail269011859otg]

Hi, do you know what the restriction was? I am also struggling with this issue but haven't found anything yet

[Kevin Stohlmeyer]

Hi @Abigail269011859otg in the Adobe Admin Console the IT admin has to enable the additional downloads when creating the deployment package.

[GRAPHICPROF]

They told me that it was a beta element and would not install until it became a finalized/stable piece.

[Kevin Stohlmeyer]

@GRAPHICPROF They are wrong. Remove tool is not a beta element - it is available in the public release but requires a separate download to install components, much like installing a plugin.

[GRAPHICPROF]

I suspected as much. Unfortunately, I do not have control over the installation.

[kglad]

contact your admin, https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html