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vinced94777537
Participating Frequently
September 13, 2017
Answered

RemoveVolumeSerial.exe not able to deactivate a License.

  • September 13, 2017
  • 1 reply
  • 7131 views

I am using Creative Cloud Packager for education to deploy Adobe apps. I used the Create License Package to get the serialization executable as well as the RemoveVolumeSerial.exe.

I install one of the Adobe apps on a PC. Once I have it installed I can see the device is with activated license through my web management interface. I then copy the license folder, which I previously created through Creative Cloud Packager --> Create License Package. I then run the RemoveVolumeSerial.exe as an admin and wait about 5 min.

The device is still with an active license. I checked the log file AdobeSerialization.log in C:\Users\Current user\AppDaqta\Local\Temp and here is the output:

09/13/17 14:22:52:261 | [INFO] |  | CreativeCloudPackager | Utilities | RemoveVolumeSerial |  |  | 3808 |

09/13/17 14:22:52:261 | [INFO] |  | CreativeCloudPackager | Utilities | RemoveVolumeSerial |  |  | 3808 | ##################################################

09/13/17 14:22:52:261 | [INFO] |  | CreativeCloudPackager | Utilities | RemoveVolumeSerial |  |  | 3808 | Launching the RemoveVolumeSerial in elevated mode ...

09/13/17 14:22:53:436 | [INFO] |  | CreativeCloudPackager | Utilities | RemoveVolumeSerial |  |  | 3808 | The return Code from Provisioning Tool (29).(This can be safely ignored as no matching licenses found)

09/13/17 14:22:53:436 | [INFO] |  | CreativeCloudPackager | Utilities | RemoveVolumeSerial |  |  | 3808 | ##################################################

09/13/17 14:22:53:436 | [INFO] |  | CreativeCloudPackager | Utilities | RemoveVolumeSerial |  |  | 3808 | RemoveVolumeSerial exit code (0).

09/13/17 14:22:53:436 | [INFO] |  | CreativeCloudPackager | Utilities | RemoveVolumeSerial |  |  | 3808 | ##################################################

09/13/17 14:22:53:436 | [INFO] |  | CreativeCloudPackager | Utilities | RemoveVolumeSerial |  |  | 3808 | ##################################################

09/13/17 14:22:53:436 | [INFO] |  | CreativeCloudPackager | Utilities | RemoveVolumeSerial |  |  | 3808 |

Here is another Log: C:\Users\Current user\AppDaqta\Local\Temp\PDApp.log

09/13/17 14:22:52:957 | [INFO] |  | ASU | OPM | OPM |  |  | 7556 | Build Version - 10.0.0.130

09/13/17 14:22:52:962 | [INFO] |  | ASU | OPM | OPM |  |  | 7556 | Logging Level verbosity Set  to 4

09/13/17 14:22:52:964 | [INFO] |  | ASU | OPM | OPM |  |  | 7556 | Schema version and schema compatibility version are same or greater than current

09/13/17 14:22:53:014 | [WARN] |  | ASU | OPM | OPM |  |  | 7556 | Failed in key1 generation

09/13/17 14:22:53:028 | [WARN] |  | ASU | OPM | OPM |  |  | 7556 | Failed in key1 generation

09/13/17 14:22:53:028 | [WARN] |  | ASU | OPM | CryptEngine |  |  | 7556 | Failed in key1 generation

09/13/17 14:22:53:070 | [WARN] |  | ASU | OPM | OPM |  |  | 7556 | Failed in key3List generation

09/13/17 14:22:53:070 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 7556 | Failed in key3List generation

09/13/17 14:22:53:071 | [INFO] |  | ASU | OPM | OPM |  |  | 7556 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

09/13/17 14:22:53:071 | [INFO] |  | ASU | OPM | OPM |  |  | 7556 | No Record found for the input fields in opm_getValueForKey

Can someone help me troubleshoot the issue, pleas?

This topic has been closed for replies.
Correct answer alisterblack

OK, I wasn't including the variables.

When I include them I still get the same error.

The installed product is Adobe Audition CC 2017.

c:\>adobe_prtk --tool=UnSerialize --leid=V7{}Audition-7-Win-GM --deactivate

        Copyright 2017 Adobe Systems Incorporated

        All rights reserved.

Return Code = 29

c:\>adobe_prtk --tool=UnSerialize --leid=Audition-CS7-Win-GM --deactivate

        Copyright 2017 Adobe Systems Incorporated

        All rights reserved.

Return Code = 29

c:\>adobe_prtk --tool=UnSerialize --leid=Audition-CS6-Win-GM --deactivate

        Copyright 2017 Adobe Systems Incorporated

        All rights reserved.

Return Code = 29

What am I doing wrong?


Your license is probably not just for Audition but for all of CC so try the below.

adobe_prtk --tool=UnSerialize --leid=V6{}CreativeCloudTeam-1.0-Win-GM --deactivate

1 reply

alisterblack
alisterblack
Inspiring
September 14, 2017

Hi, You should remove the license via the console.

Manage your Adobe Creative Cloud for education device licenses

Deactivate a device license

    

Deactivating a license prevents access to a product deployment pool on a specific device.

All are listed under Device Licenses in the left navigation bar. Choose the specific deployment pool to begin the deactivation process.

To deactivate a license, click Deactivate next to the specific device. A pop-up menu appears to confirm deactivation.

After deactivating a license from a device, it appears as an available license in the product deployment pool and can be activated on another device. When the next unlicensed device launches an app from that deployment pool, the available license is used.

V
vinced94777537Author
Participating Frequently
September 14, 2017

Thank you for your response. I know how to use the console and I have been using it to deactivate devices, however I also need the RemoveVolumeSerial.exe to work.

I need it is because we have 3 VIP licenses, each one of them corresponding to a different region - Northern, Central and Southern.

When I package an app using the Creative Cloud Packager I use one of the regions for example Northern. I then take that package and repackage it with a third party software QSetup. In the repackaging process with QSetup I have a dialog box in which the user can select the region they are in. According to that selection, if say they chose the Southern region, I use the RemoveVolumeSerial.exe to remove the device/license from the Northern region- VIP (this is necessary because the package was originally licensed through CCP for Northern region ), and then I use the AdobeSerialization.exe for Southern region - VIP to re-license it. This makes the whole process automated and I don't have to use the console to deactivate a device after an installation.

At the moment because the RemoveVolumeSerial.exe isn't working, the devices get registered in two regions the Northern and depending on their selection either Central or Southern. Then I have to go and manually deactivate the device from one of the regions.

I can create a separate package for each one of the regions and that is fine and dandy if I am to do it once and forget about it. However we need to make changes and update the packages so it isn't very efficient. Instead of creating 15 packages for one of the regions and have them re-licensed, I now have to package 45 different apps because I am not able to use RemoveVolumeSerial.exe.

The RemoveVolumeSerial.exe use to work up until several months ago, what happened to it. Is there another way I can re-license?

Thank you,

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